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Customer Service Advisor

Sopra Steria
Job LocationCoedkernew
EducationNot Mentioned
Salary22,145 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are looking for an experienced Customer Service Advisor to join one of our Contact Centre teams to act first point contact for HR and Payroll related enquires. You will provide a world class service to one of our government agency clients, working alongsidea team of like minded professional advisors. Together the team will offer guidance and support via the telephone and emails.This hybrid role will be home based Monday, Tuesday and Wednesday and office based Thursday and Friday.What youll be doing:

  • Log and investigate HR and Payroll queries
  • Collaborating closely with SSCL delivery areas to resolve any complaints
  • Raise and flag complex queries as necessary (i.e. to a team leader/manager)
  • Schedule and prioritise allocated work every day
  • Resolve queries within an agreed SLA time period
  • Identify root cause and suggest areas of improvement
What youll bring:
  • Attention to detail.
  • Articulate and able to maintain good relationships with colleagues and clients.
  • Delivers a high quality customer service in a professional manner, crafting trust and confidence.
  • Excellent communicator.
  • Standout colleague, who constantly displays commitment and flexibility.
  • Assimilates and applies policies and procedures consistently
  • Excellent organisational skills
It would be great if you had:
  • Understanding of HR and Payroll processes
If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you!Employment Type:Full-time, PermanentLocation: NewportSecurity Clearance Level:SCInternal Recruiter: MarkSalary: £22,145 inclusive of 3% flex fundBenefits: 25 days annual leave with the choice to buy additional days, life assurance and pensionAlthough this role is advertised as full-time, we support many ways of working and can offer a range of flexible working arrangements. So, if youre interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.Loved reading about this job and want to know more about usSSCL is a leader in critical business support services for the largest Government departments, Defence, Police and CITB across the UK. We provide digital solutions and Innovation and Advisory services to improve end to end employee services including HR& Payroll, Finance, Procurement, Pensions Administration and Resourcing Services - enhancing the customer experience, enabling smarter public services.We employ more than 2,800 people who, with their in-depth client knowledge and our collaborative approach, sit at the heart of our business strategy. SSCL operates at size and scale across the UK Public Sector and has already delivered savings c£400 million- providing more funds for front line public services.

Keyskills :
Call CentreCustomer ServiceCustomer ServicesPayroll

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