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Customer Service Advisor

Sopra Steria
Job LocationCoedkernew
EducationNot Mentioned
Salary21,115 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Have you got excellent communication skills or experience in customer service focused role within contact centre, retail or hospitality and looking expand your skills If so, read on...SSCL is looking to recruit a number of Customer Service advisors to join our team supporting some of SSCLs largest government clients. You will assist with inbound HR queries over phone and webchat, being the first point of contact for customers to resolvethese queries quickly and effectively.The ability to communicate effectively, with strong written and verbal communication is crucial for this role. We arent necessarily looking for a long list of experience but someone who understands what good customer service looks like!This role is a permanent position, working Monday to Friday (no weekends) full time with hours between 8am to 6pm.What you will be doing:

  • Answer incoming calls within the time specified by the agreed service levels.
  • Processing the relevant information and call details to ensure right communication and log these details onto SSCLs internal system
  • Supervise the status of open calls and to progress these calls to ensure that the contracted service levels are met.
  • Bring up issues to the Team Leaders as appropriate
  • May provide agreed technical support outside normal working hours (call duty), as required.
What youll bring:
  • Proven customer service experience
  • Excellent verbal and written communication skills
  • Articulate & able to develop good working relationships with colleagues & clients
  • Able to use initiative & exercise sound judgement.
  • Good Microsoft IT and computer skills
It would be great if you did have:
  • Previous experience working in a Contact Centre environment
  • If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you!
Full time: Full time, PermLocation: Newport but flexible hybrid working of 2 days in the office and the rest working from homeSecurity Clearance Level: SCRecruiter: BeckySalary: £21,115 per annum inc. flexible benefitsBenefits: 25 days annual leave with the option to buy additional days, life assurance, pensionLoved reading about this job and want to know more about our companyThe company was established as a joint venture between the Cabinet Office and Sopra Steria Ltd, in 2013 as part of the Governments Shared Services Strategy for Smarter Government programme and operates from four regional centres of excellence: Blackpool; Newcastle;Newport; and York.As a trading name of Shared Services Connected Ltd, SSCL has established an enviable track record in the design and delivery of large-scale innovative HR, Payroll, IT, and Finance & Accounting solutions to significantly improve efficiencies and enhance servicelevels across government and public sector.Our clients include a number of government agencies including the Department for Work and Pensions, Environment Agency Department for Education, Ministry of Justice and Home Office as well as the Metropolitan Police Service and the Construction Industry TrainingBoard.

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