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Commercial Arrears Executive

Target Group
Job LocationCoedkernew
EducationNot Mentioned
Salary23,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Who we are and what we can offer you:As an Arrears Executive within our Commercial team, your role will be to maximise arrears collections on behalf of our clients in accordance with pre-determined policies and proceduresTreating Customers Fairly is a central part of the Financial Conduct Authority retail regulatory regime and an integral part of this role.Duties include:

  • Undertaking arrears collection activities on commercial client portfolios
  • Commercial clients could include open and closed portfolios and a diverse product range.
The team are led by a Team Leader and Expert who will be there to provide ongoing support in the form of regular 121s, huddles and coaching sessions. Youll receive regular feedback on your contribution to our customer journey. The team are hardworking andpassionate about making Target a great place to work. They care about performance and making sure we are giving our customers the best experience.We champion personal development and theres always opportunities to grow & progress your career with us. Youll also be thanked for a job well done through our My Recognition portal. This is our way of celebrating success stories.Its important that we create a fun culture and show you that we care about your wellbeing.Opening hours:This team works between 8:00-20:00 Monday to Thursday, 8:00-18:00 Friday and one in every five Saturdays 9:00-14:00.Youre someone who is:
  • Passionate about providing fantastic levels of service for customers
  • Able to work and learn quickly in a fast paced, fun and dynamic environment
  • Caring about doing a great job and exceeding expectations with the quality of what you do
  • Calm and reassuring with their telephone manner
  • Resilient
  • Pro-active, inquisitive and problem-solving by nature
  • Able to negotiate
Youre someone who has:
  • Financial Service experience ideally within a commercial/B2B environment OR
  • 12 months customer service experience in a lending environment OR
  • Arrears experience within utilities or telecoms
Some of the benefits we offer:
  • Training & Development, with regular coaching from your Manager
  • An active wellbeing programme
  • Pension Contribution (plus salary sacrifice option)
  • 24 days holiday and 8 bank holidays, this increases to 27 days with your length of service plus buy more through flex scheme
  • Private Medical Insurance
  • 100s of employee savings
  • A recognition platform where you can spend away
  • Discretionary bonus scheme
  • Life Assurance
  • A flexible benefits scheme (e.g. childcare vouchers, Car lease Dental cover)
  • An active Charity and community programme
  • Access to EAP

Keyskills :
ArrearsCollectionsCustomer ServiceRecoveryRecoveries

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