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Call Handler

Berry Recruitment
Job LocationCoedkernew
EducationNot Mentioned
Salary9.60 - 9.75 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Berry Recruitment are currently looking for Call Handlers to work in Newport for a successful growing client.The role will be homeworking until a return to the Office based in Newport.Working shifts are 7.5 hour shifts between the hours of 8am and 6pm.Working in the fast paced Customer Hub you will be the first point of contact for calls coming from Applicants and Vacancy Managers discussing recruitment campaigns for the Metropolitan Police and Central Government. You will provide information from theinternal database such as "How do I book an interview" or "What documents should I upload." You will also be liaising with specialist recruitment teams to handle more complex resourcing and recruitment casework queries.If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality you will fit in with us - full training will be provided and there are good opportunities to progress within our growing organisation.Deliverables:

  • Answer all incoming/outgoing calls in line with current service level agreements
  • Respond to all emails and internal service requests in line with current service level agreements. Not applicable to Switchboard Services however will be required if moving into another area in the Future
  • Use the internal system to provide an accurate and timely response, or escalate queries where applicable.
  • Be customer focused at all times ensuring that excellent customer service is provided on all calls.
  • Highlight any improvement opportunities
  • Be a part of process and service improvements whether through suggestion or implementation.
  • Work as part of a strong team to deliver results during peak times where calls are peaking. Ensure adherence to designated breaks and lunches, and that you are proactive in resolving queries both accurately and quickly.
Hourly rate: £9.74 per hourFor further information, please contact Lauren at Berry Recruitment, Kings Lynn.Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with theirmerits, qualifications and ability to perform the duties of the job.

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