Apprentice Customer Service Advisor

Job Description

SSCL (Shared Services Connected Ltd) Customer Service Apprenticeship SchemeAre you looking to kickstart your career in an award-winning organisation Can your ambition bring a new vision to our business If you are looking for an apprenticeship where you can learn valuable customer service skills, earn a great salary, and achievea qualification all at the same time, we could be the perfect match for you!We are looking for people who enjoy working and collaborating with others and are encouraging applications from all backgrounds!This is a fantastic opportunity to join an ethical and values-based organisation which is passionate about delivering extraordinary customer service to the UK public sector - it is more than just a job to our people. We are not about sales targets or coldcalling; we are about providing an exceptional service to our customers!You will join us initially on a 15- month apprenticeship scheme where youll have the chance to work and study, all whilst earning a great wage. Please feel free to take a look at what our current employees had to say in our 2021 Great Place to Work surveywhich you can view on the great place to work website and search SSCL.What do I need to know

• You will compete a Level 2 Customer Service Apprenticeship
• After successfully completing your apprenticeship, we will have a permanent position ready for you
• There are opportunities to volunteer in the local community, up to 3 days paid volunteering per year
• Discounts on circa 1600 retailers, including gym memberships, high street shopping and experience days
• 37.5 hours per week Monday-Friday with shifts between the hours of 8am-6pm
• We have roles available at our Newport (NP10 8FZ) or Newcastle sites (NE12 8BU)
• Initially to support with training and induction you will need to attend your closest site however we do offer hybrid working where there will be the ability to work from home too
• Starting salary of £19,305 increasing to £20,500 upon successful completion of probation and apprenticeship
• 3% Flex fund which can taken as cash or used towards buying optional benefits
• 25 days annual leave plus bank holidays
• A dedicated mentor to support your personal and professional development
• Free tea, coffee, fruit, and breakfast
• Free on-site parking

What youll be doing:We are a leader in critical business support services for the largest Government clients such as the Ministry of Justice and Defence, Home Office and Department for Work and Pensions and more!Your new role could include:

• Answering incoming/outgoing calls
• Responding to emails and internal service requests
• Processing the relevant information and call details
• Developing your knowledge and experience working within different contact centre departments, gaining exposure to different clients, systems, and work environments.
• Helping to make a difference by providing exceptional customer service to key UK public sector clients and customers such as Ministry of Justice, Home Office and Department for Work and Pensions and more!

What youll bring:

• Enjoy speaking to different types of people and confidence speaking on the phone
• Ability to prioritise your work
• Enjoy working within a team environment
• Great attention to detail
• Resident in UK for 5 years and have right to work in UK
• Because of the clients we work with, we require all of employees to go through Security Clearance and therefore youll be comfortable in going through this process
• Hold an English and Maths GCSE (or equiv.) at Grade C or above
• A team player with bags of personality, curiosity and an ability to work off own initiative

To be eligible for the apprenticeship:

• You will not have previous customer service experience
• Not completed a degree in any discipline or currently receiving any Government funding for another qualification

Your next steps1. Applications close on 2nd October, so please apply online by clicking on the apply now button and upload your CVBy applying for the apprenticeship programme, you are giving consent for us to share your details with our apprenticeship providers (ALS Training) who will contact you by email and/or telephone to gather more information as part of our SSCL recruitmentprocess.2. Once you have applied online, you will be contacted by ALS Training to complete an apprenticeship eligibility survey3. If suitable for the programme, you will be invited to complete a simple online activity for us to find out more about you and your personality.4. Subject to security clearance timescales we are aiming for a start date late 2022/January 2023