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Job Location | Cobalt Business Park |
Education | Not Mentioned |
Salary | 30,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
About The RoleThe primary focus of this role is the supervision of excellent service through the performance of the Protect My Property office function in line with contractual requirements. Acting as Team Leader for Technical Support, Complaints and Administration, youwill supervise the office processes including job bookings, customer retention, in and outbound calls and false alarm management, whilst also monitoring performance through regular quality checks and team briefing sessions. You will be responsible for thesupervision and resolution of all customer complaints, managing expectations throughout the process to ensure that the customers concerns are resolved efficiently, effectively and within defined service levels, always with adherence to the business managementsystem. You will also ensure that administrative and payment tasks are completed daily in line with agreed standards and protocols.A great communicator and motivator, the role holder needs to maintain a proactive and can-do attitude across the team, especially during challenging and time pressured situations, to ensure all activities are assigned and closed down effectively day-to-day.You will drive performance by leading by example, planning ahead and producing management information to proactively meet the teams objectives.You will have responsibility for conducting staff performance reviews, identifying staff training and development requirements, inducting new staff, and initiating disciplinary action where required.The contracted hours of work are 40 hours a week, consisting of 8-hour shifts on rotation between 08:00-20:00, Monday-Friday. This role is office based at Cobalt Business Park.Who are weProtect My Property is one of the UKs leading experts in security solutions for home and business. From its Newcastle Contact Centre the company services and maintains over 15,000 security and surveillance systems in domestic and business properties nationwide.The company is proud of the breadth of its offerings which range from traditional intruder alarm and CCTV solutions to its innovative Smart Homes connected product that combines interactive security, video monitoring and home automation capabilities into oneself-install system.Protect My Property is part of M Group, £1.7 billion Pound turnover business with a wide and diverse portfolio. We work with our clients and partners to ensure we keep abreast of industry developments, and we remain at the forefront of proactively influencingthe right pathways to success. M Group is a 2019 Times 100 Top Track Company.Key Responsibilities...