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Job Location | Cobalt Business Park |
Education | Not Mentioned |
Salary | 30,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
About The RoleThe purpose of this role is to manage Customer Solutions Advisors, ensuring that engineer schedules are optimised and that engineers are utilised to their fullest capacity, taking account of geography, engineer skill-set and the parts that are needed for eachjob. Always with the customer at the heart of your team, you will strive to deliver customer service excellence and to exceed NSI standards for emergency response of planned maintenance visits.As a Scheduling Team Leader, you will need a dynamic hands-on approach to support the team in finding solutions to scheduling issues and deliver a consistently excellent standard of service to our customers. A great communicator and motivator, the role holderneeds to maintain a proactive and can-do attitude across the team, especially during challenging and time pressured situations, to ensure all activities are assigned and closed down effectively day-to-day. You will drive performance by leading by example,planning ahead and producing management information to proactively meet the teams objectives.You will have responsibility for conducting staff performance reviews, identifying staff training and development requirements, inducting new staff, and initiating disciplinary action where required.The contracted hours of work are 40 hours a week, consisting of 8-hour shifts on rotation between 08:00-20:00, Monday-Friday. This role is office based at Cobalt Business Park.Who are weProtect My Property is one of the UKs leading experts in security solutions for home and business. From its Newcastle Contact Centre the company services and maintains over 15,000 security and surveillance systems in domestic and business properties nationwide.The company is proud of the breadth of its offerings which range from traditional intruder alarm and CCTV solutions to its innovative Smart Homes connected product that combines interactive security, video monitoring and home automation capabilities into oneself-install system.Protect My Property is part of M Group, £1.7 billion Pound turnover business with a wide and diverse portfolio. We work with our clients and partners to ensure we keep abreast of industry developments, and we remain at the forefront of proactively influencingthe right pathways to success. M Group is a 2019 Times 100 Top Track Company.Key responsibilities