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Scheduling Coordinator

M Group Services
Job LocationCobalt Business Park
EducationNot Mentioned
Salary21,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About the roleAs a Scheduling Coordinatoryou will proactively maintain a high level of organisation while working to tight timescales. The successful candidate will monitor, control and manage the scheduling work and planning of the technical workforces days.The rolerequires assertiveness to ensure activities are closed down effectively and plays an essential part in the Smart Meter installation process we operate on behalf of our clients. The role includes both inbound and outbound calls, supplier and customer facingcontact, and emergency calls from customers that require immediate attention and escalation.At Morrison Data Services we encourage our employees to progress and grow with us in to Senior Scheduling team members. The hours for this role, are Monday - Saturday varying shifts between the hours of 8am - 8pm.Key Responsibilities

  • Ensure Meter Workers schedule is maximised and the jobs are completed in the required timescales
  • Ensure Meter Workers are utilising hand held tablets to accept, progress and close jobs
  • Liaison with Meter Workers and District Technical Managers where deviations are identified
  • Customer facing communications to customer where changes occur to the appointment schedule
  • Daily jeopardy management in line with contractual obligations
  • Appropriate and timely raising of conflicting priorities to Scheduling Managers with view to process resolutions
  • Management of emergency and unassigned tasks
  • Deputise for Cell Manager
The Ideal Candidate:
  • Highly organised and able to prioritise
  • Good judgement and able to make good decisions in limited timescales
  • Exceptional telephone manner
  • Analytical, able to see the best way to prioritise
  • Strong problem-solving abilities
  • Desire to develop and progress within the organisation
Who we are...M Group Servicesis proud to be one of the UKs largest utilities support organisationsand were still growing, with some exciting times ahead! We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise.Wework with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress.Energy Retail Divisionis a part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. M Group Serviceshave been one of the Times 100 Top Track Companies for thelast three years running and in 2021 was presented with the Armed Forces Covenant Gold Award. Across all our businesses, we work hard to facilitate an environment that values and promotes our colleagues.At Morrison Data Serviceswe recognise and value the benefits from our workforce diversity. We are committed to creating a diverse and inclusive environmentto develop a culture where our people feel included and valued.

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