IT Business Partner

Job Description

About the RoleReporting to the Head of Customer and Compliance, this role is responsible for driving positive engagement and building partnerships to ensure alignment with Digital and Technology Customers. The role will contribute to the Digital and Technology Strategy,ensuring alignment with Customer expectations and being the central point of contact into Digital and Technology for functional areas of the business. This role will directly contribute to the highest levels of customer experience, performance, reputationand advocacy, building a positive partnership between Digital and Technology and the wider organisation.About YouHaving the ability to engage with a diverse range of stakeholders, you will have the ability to analyse management information and data in order to perform trend analysis and have the confidence to present data whilst showing your strong commercial & businessacumen.You will have a commitment to continuous improvement and identifying process improvements and driving these forward, with experience of technology environments and ability to understand a range of technology systems. It is important that you have experienceof building partnerships with customers and suppliers, ideally within the financial services or managed services provision sector but not essential.With the ability to quickly absorb and understand complex technical situations under pressure you are expected to be good at working with stakeholders, whether immediate team, internal IT support teams or external clients and auditors. Proven experienceof working in Senior IT Manager role or Customer experience role is also desirable.About UsNewcastle Strategic Solutions is the UKs leading savings management platform and one of the North Easts most established and successful FinTechs! We provide savings management and technology services for new challenger banks and established providers acrossthe UK. Our work has earned us an enviable reputation in the market as the best at what we do.As part of Newcastle Building Society you will be working in an exciting, friendly and fast-paced workplace, with amazing opportunities for self-development and career progression where you can realise your potential and do your best work.As an inclusive employer and a member owned mutual, we aim to reflect the communities we serve in order to drive the right colleague, customer and business outcomes. We encourage applications from candidates from a variety of backgrounds and life experiences,providing the diversity of thought required to constructively challenge and drive innovation.For full details along with a comprehensive breakdown of what were looking for, please download the role profile.What do you get in return As well as receiving a competitive annual salary based on above-market pay scales, our reward package includes:

• A 35-hour weekly contract + flexible working options
• 30 days holiday each year plus bank holidays
• Bonus scheme
• Pension scheme
• Life assurance and income protection
• Access to a range of wellbeing benefits
• Electric car salary sacrifice scheme
• Cycle to Work scheme
• Above statutory family leave entitlement
• The option to buy extra holidays
• Two paid volunteering days each year
• A broad range of learning and development opportunities
• Hybrid working - we welcome any discussions around where, how and when people work including part-time hours.

We have refreshed our approach to recruitment and have outlined a new process of remote selection and on boarding. Upon starting a new role with us, we will ensure you are equipped with the correct tools and technologies to enable you to do yourbest work within your hybrid arrangement.