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Customer Service Executive

Antalis
Job LocationCoalville
EducationNot Mentioned
Salary19,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you thrive providing an exceptional service to business customers Do you have the curiosity to take a customer call and develop the relationship furtherAntalis are looking for professional, Customer Service Executives, to join our growing Customer Service teams.Challenge yourself with this great opportunity to join a highly successful, well-established and growing international business, at our Head Office near Junction 22 of the M1.The role is varied and interesting, where strong ongoing relationships with contacts at repeat business to business customers is key. You will be taking their calls, demonstrating excellent customer service in resolving their queries, handling their ordersand giving them a smooth experience.You will work within a supportive team, and in conjunction with a nationally based sales team, to give the best possible experience to our customers, and ensure they keep coming back.Summary of key role activities:

  • Handle incoming calls, resolving customer queries, booking engineer appointments and placing orders completing the full administrative process to ensure the right product is delivered at the right time.
  • Use our Customer Relationship Management System to gather and retain key information to support the next call, deepen your relationships and communicate with the wider team.
  • Respond and resolve customer complaints quickly, through liaising with logistics, credit control and relevant Salespeople.
We would welcome applications with the following skills; Sales Advisor, Customer Service, Sales, Telephone Account Manager, KPI, Customer Service Executive, Customer Support, Analytical, MS Office, Client Relationship, Telephony, Inbound, Order Processing,Communication, Complaint Handling. Benefits A healthy and achievable quarterly bonus based on team and company performance, increasing OTE up to £30,000 per annum.This role is based at our Head Office in Coalville, Leicestershire with free parking provided. Other benefits include: Flexible buy/sell holiday scheme, Pension & Life Assurance, Eye Care vouchers, Cycle to work scheme, Fiat Discount Offer, and a commitmentto your training and development. Additional Information Interviews will initially be via video call, and in line with the latest government guidance.Essential SkillsWhat skills you will need:
  • Naturally comfortable on the phone, handling a range of information, to ensure an excellent customer experience - every time.
  • Highly organised with attention to detail and comfortable with verbal, written and numerical data/information.
  • Flexible approach, responding to changing priorities accordingly.
  • Ability to learn and absorb information on an extensive product range.
  • PC literate and extensive working knowledge of MS Office.
  • Analytical thinking; the ability to break down a problem and trace a solution step by step.
About CompanyWere one of the UKs leading suppliers of papers, communication and packaging materials into the print, visual communications, office and publishing markets.You probably, touch, use and see our products every day, what you dont see is the innovation, expertise and dedication that gets them there.This is a great opportunity to join an innovative company who puts the customer at the heart of everything we do.

Keyskills :
Sales Advisor | Customer Service | Sales | Telephone Account Manager | KPI | Customer Service Executive | Customer Support | Analytical | MS Office |

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