Customer Service Administrator

Job Description

THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Administrator working for a business based in Coalville. The role will be to provide daily support within the service department team by being an interface with the customer, handling service requestsand providing timely assistance to mobile engineers ensuring that all parts and technical assistance is available when required. To work as a team with the day to day running of the service office to ensure maximum efficiency, using the SAP system as the primetool.This is a fully office based full time permanent position working Monday to Friday.THE ROLE & YOUR RESPONSIBILITIES: Taking / logging incoming work from customersEffectively deal with all customer service enquiries, advising and actioning accordingly, with organised and effective follow ups, taking ownership of the problem from start to finish, and be the first point of contact for customers.Create job cards / notifications via SAP and identify / order parts for engineers.Plan engineers daily workload, effectively and efficientlyAssist with maintaining control of parts within the Service Centre and carryout regular audits / reporting to manage stock control, ensure that engineers returns are handled promptly / daily.Receive and book in deliveries, prepare parcels for dispatch to customers and engineers.Prepare and provide estimates to customer and subsequently follow up to ensure whenever possible their conversionFollow up service visits with regular follow up callsManage the completion of open TBs, liaising with the Regional Service Manager and arranging engineers accordingly.Carry out admin tasks as required for the benefit of the service operationAssist with H&S aspects & audits as requiredPlan and efficiently manage machines in the region on contract maintenance, including maintenance of the contract plannerManage engineer job sheets for correct and accurate completion and record non-compliance or poor completion.Effectively manage warranty returns.Carryout and audit regular department KPIs as instructedWillingly carry out other duties commensurate with your role.EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: It would be an advantage if you have experience of dealing with engineers, planning, administration and strong customer service experience. You must be computer literate and confident on the telephone.Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography.Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process.If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidatesthere is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We cant provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majorityof the regions premier employers. To search for all of our live jobs please visit us at macildowie.com.