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2nd Line IT Support Technician

Modis
Job LocationCoalville
EducationNot Mentioned
Salary23,000 - 27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Support2nd Line IT Support Technician

  • Salary: Up to £27,000 plus on all allowance depending on experience
  • Location: Coalville
  • Job Type: Permanent
The RoleRole involves shift work - currently 4 shift rota (Early: 07:00-15:30, Mid: 08:00-16:30 & 09:00-17:30, Late: 09:30-18:00)On call requirement for weeknights and weekends(currently one week in four).Candidate should be flexible to out of hours working. You will provide fast and effective IT hardware, software and business system support their internal and external user base at their hub, depot and client locations in UK and Europe to minimise impactour customer service. The role involves a high focus on the purpose-built transport management system and other bespoke systems.Responsibilities
  • To provide User support for bespoke business systems (including analysing user issues & queries and implementing or advising corrections & adjustments required.
  • Perform routine business data amendments & requests within the bespoke systems. Provide technical support to the IT infrastructure of the companies head office complex - primarily Windows XP/Win7/Win10 PC and MS Office.
  • Hardware break fix for UK laptops, desktops, mobile devices, printers, servers, network, telephony, barcode scanners, document scanners.
Requirements
  • Excellent communication skills, both verbal and written, high customer service focus have good Customer Service and analytical / problem solving skills.
  • Windows 7/10 installation, support & troubleshooting.
  • Previous experience of using MS Office 2007+ support & troubleshooting, active directory user & computer administration.
  • Experience with Server installation and/or support, Active Directory Group Policy and ideally working in an ITIL environment
  • Knowledge of Support of bespoke software and SQL
  • Hardware support skills for laptops, desktops & printers.
  • GCSE Secondary school education or equivalent.
  • Driving licence.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talentin the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

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