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Resource Planner

Atalian Servest
Job LocationClydebank Business Park
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Reference: TS/AA/12-05/368/4/PR3Job Title: Resource PlannerSalary: £25000Working Hours: Monday,Tuesday,Wednesday,Thursday,Friday - 07:00 - 15:30, 08:00 - 16:30, 09:30 - 18:00 - 37.5 hours per weekLocation: Airport Business Park, GlasgowWould you be interested to join a leading facilities management company with a reputation for excellence Atalian Servest is currently recruiting for a Resource Planner to join our passionate and driven team in Airport Business Park, Glasgow!Your primary responsibilities will include: Helpdesk

  • Principle points of contact for customer enquiries, incoming calls and new work requests on our CAFM Concept System.
  • Effective scheduling and planning of tasks for a group of engineers and suppliers within Scotland.
  • Fast and accurate generation, and closure, of reactive work orders on the CAFM system.
  • Acting as first point of contact for engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
  • Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
  • Effective jeopardy management of jobs within the designated area as well as supporting other team members across government contracts.
  • Updating database of quotations, engineering overtime and statutory compliance certification where requested.
Reporting
  • Scheduled running of reports from CAFM Concept System and distribution to a nominated person(s).
  • Proactive review of operational work in progress and updating account management with contract statistics.
  • Providing specific performance reports relating to business area performance across all FM functions.
  • Providing figures for monthly KPI reporting
Administration Support
  • Updating and recording of statutory compliance documentation for all contracted buildings.
  • Reviewing and approving supplier invoices for subcontracted works and querying costs where required.
  • Maintaining register of engineer overtime and holidays.
  • Maintaining databases of supplier contacts, escalations, customer complaints and KPI failure mitigation.
Experience and Qualifications:
  • Strong Customer service skills.
  • Helpdesk experience in facilities management.
  • Strong knowledge of Microsoft Office packages.
  • Knowledge and understanding of property-related issues.
  • Experience in working to deadlines and effective time management.
  • Excellent organisation skills.
  • FM experience desirable.
Benefits:
  • Paid Holiday.
  • Employee Referral Scheme.
  • Learning and development opportunities.
  • Supportive working culture and future progression opportunities.
  • Mobile, legal, bicycle, breakdown, and retail discounts.
  • Eye test and glasses reimbursement.
  • Cycle 2 work scheme.
How to applyIf you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!*** STRICTLY NO AGENCIES ***Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation,disability, or age.

APPLY NOW

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