1st Line Technical Support

Job Location	Clock Face
Education	Not Mentioned
Salary	£21,000 - £23,000 per annum
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Permanent, full-time

Job Description

1st Line Technical Support - St Helens - to £23,000 paOur client, who is a major MSP, is currently looking for a 1st Line Technical Support Engineer to join their expanding team,You will be respponsible for:1st line technical support via service deskResolving customer issues within the SLA.Gather relevant information from initial call/contact to ensure most efficient solution.Escalate internally in a timely manner,Understand how customer back-ups work and of back up strategies.Fulfilling the requirement to undertake other business activities outside usual remit that support the service to our customers.It is expected that you will have at least 18 months experience working in 1st Line Support, ideally within an MSP. It is expected that you will have sound knowledge and experience of the following:Office 365 Understanding and AdministrationWindows Server Technologies - 2008 / 2012 essential. 2016 desirableMail Technologies - Understanding and Administration of Exchange 365, Exchange Server 2013 / 2016VMware and Hyper-V Understanding and AdministrationBackup Technologies - Veeam, Datto Backup & RecoveryHardware Experience - HP, Dell, NAS · Windows Desktop - 7, 10Networking Experience - WAN, LAN, iSCSI, NAT, VPN, RDPBuilding and configuring server hardwareDue to the number of applicants we can only respond to candidates matching the above criteria.

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