Cloud Engineer

Job Description

About UsWere an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 weve been finding better, more sustainable ways to solve complex technology problems for some of the worlds leading organisations and delivered solutionsthat millions of people use every day.In the last 30 years we won several awards, including a prestigious Queens Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach.Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery.We want to continue to grow our team with people just like you!About the RoleOur Cloud Support Engineers maintain the cloud infrastructure, systems and processes underpinning technology transformation engagements and help to lead the adoption of modern cloud platforms and ways of working.Were looking for hands-on Cloud Support Engineers with an understanding of cloud technologies and service ecosystem to help to deliver, manage and evolve cloud systems on some of the most exciting digital programmes around, with clients in a range of industries.You will provide assistance to our customers. You will help to deliver continuous improvements for our cloud customers, diagnose and troubleshoot cloud infrastructure problems and help our customers adopt cloud natively.Youll work with our Managed Service teams alongside service analysts, service delivery managers, developers, architects, designers, analysts and product owners to support and resolve incidents and to drive innovation and automation, tooling and cloud infrastructuredevelopment.We encourage continuous learning, so as well as the opportunity to work with some of the brightest and best in the industry, we have learning paths to software engineering, cloud engineering or Service Management available for those looking to advance theircareers.You will have an opportunity to join our cloud academy as well to further your career and learn more about cloud technology.Responsibilities include:

• Working with our service delivery teams to help support cloud infrastructure
• Helping to complete backlog items to evolve clients cloud infrastructure
• Researching and identify solutions to cloud infrastructure issues
• Asking customers targeted questions to quickly understand the root of the problem
• Tracking cloud related issues through to resolution, within agreed time limits
• Talking clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
• Providing prompt and accurate feedback to customers
• Referring to internal database or external resources to provide accurate tech solutions
• Ensuring all issues are properly logged
• Prioritising and manage several open issues at one time
• Following up with clients to ensure their IT systems are fully functional after troubleshooting
• Preparing accurate and timely reports
• Documenting technical knowledge in the form of notes and manuals
• Maintaining strong relationships with clients

About YouA degree in Computer Science, IT or Software Engineering is advantageous or the equivalent level of experience. An understanding of Microsoft, AWS or GCP technologies and experience of Terraform or similar is a plus. If youre naturally a helper, enjoy assistingpeople with software or infrastructure issues and are able to explain technical details simply, wed like to meet you.The role will have flexible working hours on a shift system and will possibly include occasional late-night shifts or out of hours working.Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.Requirements for the role

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Understanding or additional certification in Microsoft, AWS, Google or similar technologies such as Terraform
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Familiarity with remote desktop applications and help desk software (eg. Jira, ServiceNow)
• Ability to provide step-by-step technical help, both written and verbal

Some of the Perks

• Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)
• Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support, and other
• Life Assurance (4 x annual salary)
• 25 days annual leave plus bank holidays
• Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH
• Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands
• An industry-leading referral scheme with no limits on the number of referrals
• Flexible holiday buy/sell option
• Electric vehicle scheme
• Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to OReilly
• Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
• You will become part of a squad with people from different areas within the business who will help you grow at BJSS
• We have a busy social calendar that you can chose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers
• GymFlex gym membership programme

Please note: any applicants must be able to gain valid SC clearance.