Administration Assistant - Student Accomodation

Job Description

My Clientstudent an Accommodation provider is Recruiting for an Administration Assistant to join their team on a temp basis.This could lead to something more permanent however at this moment in time they are looking for someone to join theirteam on a adhoc basis / rolling temporary contract - end date tbc.Pay rate £13 - £15 p/h based on a 40 hour week - Monday - Friday. Please see Job details below.Management and AdministrationThe recruitment, selection and appointment of all staff and their induction, welfare, discipline and training.Administration of all employees administration records.Purchasing, regulation and monitoring of all equipment at Host.Regular inspections of all residential accommodation for the purpose of verifying residents Health & Safety, checking for damage or misuse of facilities and for the maintenance of correct standards of cleanliness, hygieneand provision.Maintaining adequate arrangements for security and safety including the inspection of fire fighting equipment and detectors and the enforcement of safety procedures in emergency situations.Accounting and collection of money from residents. This will include rent payments, telephone and internet account payments together with any other recoverable sundry items.Undertaking, assessing and recording of damages. Ensuring the issuing of invoices and recovery of monies for this debt.To issue invoices for all monies owed, and chase arrears for non payments in accordancewith Hosts policy and procedures on debt recovery.Assistance of the preparation of monthly and end of year accounts for presentation to theSenior Management and Finance teams.Allocation and security of all door entry swipe cards and bedroom keys to residents and appropriate visitors.Not to allow entry to any unauthorised visitors.Maintaining administration records for residents during their stay and during vacations.Dealing with any property related issues in a timely manner, following up on any unresolved matters and engaging with other colleagues and Management when necessary.To assist with maximising non-core academic rental income by promoting summer business and exploring opportunities for additional sundry revenue.Customer ServiceTo ensure that all staff within Host deal with the public, residents, outside agencies and their colleagues in a courteous and helpful manner at all times.Promote best practice in customer service and accommodation experience to all existing residents to maximise retention and the reputation of the schemes within the city.Dealing with day-to-day enquiries from residents and the public at Host both face to face, by telephone, email and social media. To cope in busy situations and to be able to deal effectively with difficult customers.Assisting all customers in a professional and courteous manner, communicating effectively both face to face and on the telephone, showing empathy and responding with urgency to customer requests.Providing a decisive and effective response to customer complaints, assisting in and resolving issues and escalating as appropriate.Involvement in student discipline issues as and when required.Assisting in the marketing, sales and reservation of accommodation for students, guests and visitors. Undertaking viewings of the property.