Onboarding Coordinator - SaaS

Job Description

#BelongWithUs Come and join us as an Onboarding Coordinator of SaaS - joining a hugely vibrant and successful team.The Role: As our new Onboarding Coordinator you will ensure the FaultFinder, StockStar and future SaaS product clients receive the best in class customer experience and the smoothest possible transition between sales and customer success - offering a single point ofcontact solution to suit their needs. The Onboarding Coordinator will be responsible for managing the client through the onboarding process, including an agreed period of Hypercare. Key Responsibilities Responsible for overseeing and managing the client onboarding process, from the handover from sales to passing the client to the customer success manager (including any agreed hypercare period)To be a cross-departmental co-ordinator, working together with all relevant stakeholders and teams and co-ordinating tasks whist monitoring progress against the onboarding KPI’s and plans.Thoroughly check over any necessary documents before submission to the client.Work collaboratively with key stakeholders and work as part of the Spares Business Unit taking on additional tasks as required, including various project work that supports the overall development of the department.Lead Onboarding Calls to co-ordinate tasks, bringing relevant Stakeholders into discussions where necessary. Escalate any issues to Fault Finder Product Owner.Draft, proofread and send out quotations, trial EULAs, EULAs and subscription agreements to clients, ensuring that they are signed and dated in an appropriate time period by all relevant parties.This is a hybrid-based role and you should be in commutable distance to our office in Chorley, Lancashire.You: You’ll live and breathe our customer-first ethos, with a creative and data-driven approach. You’ll enjoy working collaboratively with the wider team and you’ll thrive on delivering excellent customer service.Skills and competencies Excellent Customer Service, with fantastic communication skills.Be able to work prioritise workload according to importance.Strong attention to detail.Previous account management experience is preferred but not essential.Computer literate with experience of either Microsoft or Google.Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling qualityplumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more!#BelongWithUs We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour,nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptanceof an offer of employment.