Internal Account Manager DHS

Job Description

#BelongWithUs Come and join us as a customer focused and enthusiastic Internal Account Manager and be part of a hugely successful and friendly team.The Role: The Internal Account Manager will join our Sales team and service customer requirements for our National Accounts.Whilst the Internal Account Manager doesnt need experience within Sales to be successful in this role, it is fundamental that YOU DO possessa good understanding of Customer Service. The Internal Account Manager will support the team by raising quotes quickly and providing technical administration support.This is a brilliant opportunity for someone who has worked within the Merchant or Retailindustry who would welcome the opportunity to step into a sales based role as our Internal Account Manager.Key Responsibilities Key Account Management: Own and deeply understand our relationship with the top accounts, identifying key decision-makers and drivers within these businesses.Strengthen accounts: Develop and manage a strategic call plan to engage customer accounts, identifying root causes and collaborating across departments to plan effective resolution pathways. Your goal is to encourage customers to surpass previous performance.New Business Development: Proactively seek out opportunities for acquiring new accounts and create customised proposals. Identify prospects for exposure to the wider Highbourne Groups offerings, including products and services such as National Shower Spares,Energy Efficiency, Underfloor Heating, and more.Structured Onboarding: Partner with relevant stakeholders to ensure the smooth onboarding of new accounts, whether single or multi-site. Implement a structured approach to initiate and nurture trading relationships that align with growth expectations.Pricing Strategy Involvement: Be involved with DHS pricing policy by proactively understanding our customers and monitoring competitors activities. Collaborate with the pricing team and commercial department to maintain competitive and relevant pricing strategies.You: Are you the kind of go-getter who can turn a conversation into a connection Were on the lookout for an enthusiastic, high-energy Internal Sales Manager to join Direct Heating Spares. In the role you’ll be managing a customer base to ensure a smooth salesjourney. You’ll enjoy working collaboratively with the wider Sales team and you’ll be committed to acting with integrity and honesty in everything you do.Skills and competencies Previous experience within a Customer Relationship / Account Management / Customer Service role.Excellent communication skills and the ability to influence others.Superb customer service skills either within a Merchanting or Retail environment.Good organisational skills, with the ability to plan and prioritise the work of self and others.It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Account Management, Building Products, Construction, Consultative Sales, Customer Relationship, Customer Services,Manufacturing, Plumbing & Heating, Retail, Sales, Telesales, Trade.Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling qualityplumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more!#BelongWithUs We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour,nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptanceof an offer of employment.