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E commerce and Assistant Shop Manager

Job LocationChiswick
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Do you have experience in ecommerce and want to take responsibility of our online shopDo you know retail and know how to drive salesHave you got experience in retail or hospitality and have an enthusiastic personality who takes real pride in achieving exceptional customer serviceAre you interested in working in the shop at the historic Griffin Brewery in West LondonIf so, we had Asahi we would love to hear from you…This is an exciting role with 2 key focuses. This assistant manager role is responsible for both the online shop within the brewery store at the Griffin Brewery and support the manager in the success of running the brewery store.So if you are someone looking to get experience of ecommerce and how to drive online sales of our fantastic beer products, this could be a great role for you.The Griffin Brewery is a special place. Not just to us, but to everyone who has ever enjoyed a pint of London Pride. It is where the magic happens, where the malt meets the hops. With hundreds of years’ worth of heritage, the Griffin Brewery has long been a part of our Capital, and more recently, part of the wider Asahi business.About AsahiThis is a hugely exciting time to join the business. Asahi is entering into a new phase of its journey in the UK and Europe following its recent acquisition of Fuller’s in April 2019. This has massively increased the operational footprint in the UK bringing new brewing and distribution capabilities as well as an expanded portfolio - now including cask ales and ciders for the first time.Asahi Holdings Limited is the integrated Supply Chain and Distribution company of Asahi International Ltd, managing all brewing, warehousing, distribution, import and export for the business in the UK. The highly-skilled team coordinates supply of some of the world’s best-loved beer brands for the UK market, such as Peroni Nastro Azzurro and Asahi Super Dry, as well as brewing, production and distribution operations at Meantime Brewing Company in Greenwich, Cornish Orchards cidery in Duloe, Cornwall and The Fuller’s Griffin Brewery in Chiswick, West London.With state-of-the-art facilities, some of the best brewers in the world, quality ingredients, and a culture based on innovation and collaboration, Asahi Europe offers the best quality of beer to beer lovers worldwide.The RoleThe Assistant Centre Manager - E-Commerce is accountable for the performance of the Brewery Online Shop ensuring it meets both financial and brand targets. Showcasing the Fullers Brand through the Brewery Online Shop that provides exemplary customer service through order fulfillment. The role will also support the wider Visitor Centre aspects through shift supervision and stock management.Key Accountabilities:Sales

  • Maximize sales on our website, powered by Shopify, through effective stock showcasing, promotions and specials, achieving and exceeding budgets
  • Be responsible for all online shop orders including picking, packing, shipping and processing returns
  • Drive seasonal promotions to maximize spend on the ecommerce platform
  • Customer Experience
  • Champion the Griffin Brewery’s online customer journey
  • Provide journey enhancements online to improve customer experience, conversion and sale
  • Management
  • Be the subject matter lead of Shopify and e-commerce at the Brewery
  • Required to be able to fulfil duty shift management responsibilities i.e. opening and closing the shop, and retail staff supervision during shifts.
  • Work with the Visitor Centre Manager to set up and run a suite of online shop reporting
  • Product availability
  • Work with the management team to ensure accurate online stock levels to avoid overselling/products becoming unavailable
  • Work closely with the shop team and participate in monthly stock counts, providing insight and analysis on any variances
  • Work with shop management team to ensure full range products can be located through appropriate search and navigation on their sites
  • Promotional activity
  • Work with brewery shop and marketing team to originate, implement and track onsite and other promotional activities to drive sales
  • Ensuring product content and information is optimised and consistent
  • Stock and Product updates including weekly updates on best sellers, weekly figures, web sales, phone/web ratio
  • If you have the following, we would love to hear from you:
  • A passion for beer. We love beer and so do our customers.
  • E-commerce and E-literate and web savvy
  • Sales and sales management experience - someone who knows how to drive sales!
  • Fun, confident and enthusiastic personality who takes real pride in achieving exceptional customer service
  • Ambition and the will to succeed and overcome challenges.
  • Attention to detail. Always keeping an eye out to make sure that all is in place
  • Ability to work and interact with stakeholders across all levels of the organization
  • Strong commercial awareness, understanding business trends within ecommerce and merchandise
  • Enthusiastic team player
  • The Hard TruthThe role is hard work! It can bea physical role with varying shift pattern (including saturday work) but there are some great benefits:Benefits
  • A competitive salary -
  • Bonus
  • 25 days holiday
  • Beer allowance (50% discount in our shop up to £520)
  • Life assurance
  • Cycle to work scheme
  • A subsidised canteen on site
  • You get to work with a great team in a brewery!
  • Further details:
  • Full-time permanent role (40 hours a week)
  • 5 shifts, which could be Monday - Saturday between 9am & 8:30pm
  • Location -
  • Griffin Brewery, Chiswick
  • Nearest tube station Stamford Brook (district line)
  • Overground - Turnham Green
  • Required skills
  • Customer Service
  • Ecommerce
  • Retail
  • Sales
  • Beer
  • Keyskills :
    Customer Service Ecommerce Retail Sales Beer

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