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Job Location | Chester |
Education | Not Mentioned |
Salary | 20,155 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time Work from home |
This role is known internally as "Debt Advisor."In this hugely important front-line role as a Debt Advisor, you will be the first point of contact for clients who are looking for help with problem debt by calling StepChange; the UKs largest free debt advice service.In this role you will be answering calls and guiding clients to identify and set up the most relevant solutions for their individual circumstances. This is a very rewarding role where Debt Advisors will need to think on their feet and adapt to diverse situations.Some calls are emotionally charged and difficult, so tenacity and emotional resilience are key.This will be a flexible role, working both from home and our offices in Chester. Debt Advisors work 35 hours per week with shift patterns falling between 8am and 8pm Monday to Friday and working Saturdays on flexible shift patterns between 8am and 5pm.What you will be doing:
Keyskills :
AdvisorCall CentreContact CentreCustomer ServiceFinancial Services