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Customer Service Advisor

Job LocationChester
EducationNot Mentioned
Salary£20,155 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Salary :£20,155Location :ChesterStarting Date :16^th March 2020Working Hours :Full time, 35 hours per week. Between the hours of Monday to Friday 8am - 8pm and two Saturdays per month between 8am - 4pmWe’re working with an award winning Debt Advice Charity called StepChange, who are looking to recruit client support Debt Advisors providing excellent customer Service for their office in Chester.The Role :As a Debt Advisor in their Client Support team you’ll be taking inbound calls in a busy contact centre environment. You’ll be helping clients to manage their existing debt solution with annual reviews and change in circumstance reviews, giving general debt advice and providing support and advice when payments can’t be made, you will also be dealing with plan closures.This is a great opportunity to work in a fast-paced financial environment where you will be making a real difference to the lives of people experiencing problem debt.Skills Required :

  • Excellent communication skills
  • Problem solving skills to quickly analyse complex problems and advise on solutions
  • Empathy and ability to build rapport
  • Emotional resilience
  • Customer Service experience in any capacity
  • The Training Academy :To give you the best possible start you’ll spend your first seven weeks in a training academy, giving you the skills and knowledge, you’ll need to be able to help our clients.The seven weeks you spend in a training academy are crucial therefore you will need to be available to attend the whole duration.What you can expect :
  • 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
  • The ability to buy and sell annual leave
  • Travel season ticket loans
  • Group personal pension scheme
  • And many more benefits
  • About Stepchange :Every year they help 650,000 people resolve problems, repay debts and rebuild livesThis is an exciting time to join their team whilst they are working on an ambitious three-year transformation journey helping even more people to become debt free.

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