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Commercial Collections Executive

Recruitment Solutions (North West) Ltd
Job LocationCheadle
EducationNot Mentioned
Salary£22,000 - £27,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Commercial Collections Officer - Account Manager - Secured lender Salary Up to £27k basic salary Plus Excellent Bonus and BenefitsOur client one of the highest performing organisations in the North West continue to grow in an exciting, sustained way and are looking the recruit a Commercial Collections Officer to join their busy/vibrant team.The Company

  • Award winning, high performing secured lender - commercial lending
  • Recognised for supporting employee career development including study where applicable - repeatedly named a Sunday Times Top 100 employer
  • Based in a state-of-the-art modern building based in the Heald Green/Gatley area
  • Excellent benefits package including 25 days holiday, free gym membership, subsidised canteen and much more including Life assurance • Health cash plan • Private medical insurance • Free gym access • Local bar / restaurant discounts • Pension scheme
    • The Role Office based role - working in a dynamic, fast paced Commercial finance department, The key task of the role is to assess customers accounts and assist them with bringing payments back inline/up to dateProactively managing and building relationships with a portfolio of commercial clients, in order to provide support and solutions in times of payment difficulties or if an account is in breach of contract in order to provide a positive customer outcome.To be considered, youll have a strong background in a Collections based account/portfolio management role within secured lending with the ability to support customers in order to provide mutually agreeable outcomes.
  • No weekend work or lates this is a Commercial role dealing with business clients during office hours
    • Key Responsibilities:
  • Proactively manage accounts within your own portfolio of clients, developing and maintaining professional relationships;
  • Communicate with clients to discuss their financial position, their long term proposals and establish the current usage for the loan security, including their plans to redeem the facility;
  • Apply a risk based approach to determine whether escalation action may be necessary;
  • Maintain customer contact by inbound and outbound telephone calls, as well as via SMS, emails and letters;
  • Provide first time resolutions where possible;
  • Discuss payments and agree satisfactory payment plans;
  • Follow company and TCF guidelines;
  • Develop working relationships with key stakeholders within the business.
    • Skills and experience:
  • Experience in a similar role,
  • Previous experience within Financial Services;
  • Competent user of Microsoft packages;
  • Strong telephone negotiation and questioning skills;
  • Ability to effectively manage your own workload, whilst maintaining attention to detail;
  • Strong objection handling, problem solving skills and ability to empathise with customers.
    • If you do not have a current CV but would like to apply for this role, call Gavin Reynolds at Recruitment Solutions (NW) for an initial conversation about the role Required skills
  • Collections
  • Commercial Lending
  • Negotiation
  • Payments

    • Keyskills :
    Collections Commercial Lending Negotiation Payments

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