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Collections Advisor

Recruitment Solutions (North West) Ltd
Job LocationCheadle
EducationNot Mentioned
Salary25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Location: CheadleSalary: £25,000, plus performance bonus and benefitsConsultants: Gavin Reynolds and Joshua HallettOur client is proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 600 colleagues. They are specialist lender offering a range of mortgage and secured loan products to individuals and businesses, whoare typically underserved by mainstream lenders.We are looking for a Collections Advisor to join their collections team. As a Customer Account Executive you will proactively and efficiently manage customer accounts in order to resolve issues and bring accounts up to date.Key Responsibilities:

  • Be clear and transparent in all communication with customers to ensure they understand the current situation
  • Manage vulnerable customer cases in order to ensure the most appropriate support is provided
  • Identify and accurately record any complaints received from customers and achieve first time resolution
  • Responsible for identifying and reporting any incidents of breaches of operational processes and policies
  • Use a variety of tools and techniques to initiate and maintain contact with customers to ensure an appropriate outcome is achieved
  • Effectively communicate with customers in order to identify the issue and to provide customers an appropriate outcome
  • Utilise effective questioning techniques to understand the customer circumstances, to ensure accounts are managed to exit in a timely manner
  • Qualifications
To be shortlisted, candidates must have collections experience or customer service within financial services, strong communication skills, excellent attention to detail, and strong literacy and numeracy skills. Ideally they would like someone with a financialservices background, knowledge of LPA receivership procedures, and working knowledge of Post Litigation collections to include eviction handling.If you are Interested In this role then please email your CV to Gavin . If you would like to discuss It further then please call our office

Keyskills :
Collections

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