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Internal Account Manager

Sunbelt Rentals UK
Job LocationChadderton
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About The RoleCUSTOMER SERVICES - IT’S A PEOPLE THINGAre you someone who can start a conversation in an empty room One of those people who always manages to get things done, no matter how much there is to do If the answer is yes and yes, there’s a place in our Customer Service team for you.It’s not about what you know. It’s who you are. You’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can helpthem do it better.We have an exciting new role for an Internal Account manager to join the team. Who will be reporting to the Plant Attachments National Business Development Manager, you’ll work closely with key internal stakeholders and have responsibility for the managementof our Local Customer Accounts based at our fantastic Manchester Hub at ChaddertonYour key objectives will be to ensure that:

  • Being the first point of contact for customers ensuring their queries are answered in a timely manor
  • Contact existing & new customers about our services
  • Direct prospects to the field sales team when required
  • Enter and update customer information in database
  • Converting queries into sales.
What can we offer you in returnYou’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider.We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy andsell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.About The CandidateIf you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.To succeed in the role you will bring the following skill-set and behaviours
  • A successful proven track record in customer relationship management or telesales expertise
  • Previous plant attachmentknowledge (desirable)
  • The motivation, ambition and resilience to Make things Happen’ in a fast-paced environment - to ensure our plans are created and delivered in line with stakeholder expectations
  • A flexible and "can do" attitude.
  • Ability to assess data and identify trends and potential relationship or customer development opportunities
  • A customer-centric approach with experience of delivering an exceptional customer experience
  • A natural relationship builder with a collaborative style. You’ll be able to engage with new prospects easily
  • Excellent communication and influencing skills
  • Well organised with good planning skills
About The CompanySunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, governmentand events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse andinclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline,counselling services and financial wellbeing support.

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