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Welsh Language Caseworker

Ad Warrior
Job LocationCardiff
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Welsh Language CaseworkerLocation: CardiffSalary: £21,775 per annumJob Type: Full Time, Permanent Our clients are an executive agency of the Ministry of Justice (MoJ). They provide civil and criminal legal aid and advice in England and Wales to help people deal with their legal problems. Their people are at the heart of achieving excellence. Employing around 1,200 colleagues across England and Wales, they feel proud to have some of the best People Survey results in the Civil Service.The RoleAs a member of the Case Management Team, Caseworkers at this level will need to understand the regulations and guidelines so they can: - Process applications for the company or Process claims for costs or Undertake activities related to the collection of paymentsKey Responsibilities:

  • Build & maintain an understanding of current guidance and regulations and use this to make accurate decisions on casework
  • Provide accurate and timely responses to correspondence and telephone calls received from internal and external customers
  • Provide a Welsh Language Service, to include handling telephone calls, correspondence and undertaking translation of documents
  • Working to required productivity and quality targets in a variety of work streams
  • Engaging in quality Control and consistency exercises. Ensuring improvements are made where needed
  • Ensure all data is processe4d accurately, securely and in accordance with MoJ information assurance guidelines
  • Provide ongoing support, guidance and mentoring as required
Qualifications/Skills
  • Fluent Welsh speaker
  • Effective analytical and numerical skills
  • Ability to work with minimal supervision and as part of a team
  • Effective communication skills both written and verbal
  • Ability to interpret and apply guidance and regulations and use it to make accurate decisions
  • IT literate - a good knowledge of Microsoft Office and digital technology
Desirable Knowledge, Experience and skills Person Specification
  • Enjoys working in a fast-changing environment
  • Enjoys working independently and as part of a team
Company Benefits
  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance
  • A Civil Service pension with an average employer contribution of 27%
To ApplyIf you feel you are a suitable candidate and would like to work for this reputable company, then please click apply to be redirected to their website where you can complete your application.

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