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Job Location | Cardiff |
Education | Not Mentioned |
Salary | £28,000 - £30,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Yolk is a recruiting partner for one of Wales’ largest organisations which delivers a valuable public service. We are currently supporting them to recruit a Real Time Analyst to ensure that the Contact Centre is set up to meet the demand of customers through multiple contact channels including telephony, web and email. Using historical call data, weather patterns, forecasted business growth and various other external factors, you will be responsible for ensuring that the business is staffed correctly to ensure efficient and consistent performance against service levels. This is a permanent position.What you’ll be doingAs a Real Time Analyst you will
Keyskills :
Business Targets Process Management Sampling Telephony Demand Planning