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Payment Agent

Equiniti
Job LocationCardiff
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQs vision is to be the leading global share registrar, offering complementary services to its client base andour values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary Based in our Cardiff city centre offices, this role will help build our reconciliations & payments department along with the Reconciliations & Payments Team Leader. The role will then be part of the team once the service has transitioned,dealing with the day to day customer demands.Core Duties/Responsibilities

  • Respond to all enquiries, whether received by telephone, in writing, efficiently and in accordance with our payment policies
  • Managing all incoming & outgoing payments, ensuring ledgers are up to date, payments reconciled and any other payment duties
  • Ensure compliance with all statutory and regulatory requirements for payments with particular emphasis on treating customers fairly (TCF). Ensure all work is carried out in line with the applicable regulatory and legislative requirement
Skills, Capabilities and Attributes
  • A minimum of 12 months experience, working within payments, financial services, fintech, or mortgages
  • An understanding of the regulators involved in financial services
  • Experience in communicating effectively
  • Confident, flexible, and self-motivated.
  • Articulate with the ability to interact with people at all levels
  • A fast learner with the ability to acquire knowledge swiftly, work with the knowledge and pass it on as necessary
  • Able to overcome objections and conflicts, proposing suitable methods of rectification
  • Detail orientated with the ability to work methodically
  • Able to prioritise tasks and workload to meet tight deadlines in a frequently changing environment
  • Able to work proactively under your own initiative
  • Adept at solving problems and possess strong analytical skills
What We Offer Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefitif the current owners successfully sell the company for a profit.Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the abilityto purchase enhance cover.Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.Flexible Benefits - The ability to purchase a wide variety of benefits through our flexplan; gadgets, travel insurance, will writing, holiday trading and more.Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.Winning together - Equiniti ICONaward vouchers; recognising the individuals going above and beyond to help the business succeed. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage andcivil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks

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