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Operations Manager

Robert Half
Job LocationCardiff
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Job TitleOperations ManagerSalary£40,000LocationCardiff GateReports toCEOPurposeThe operations managers role is to ensure operations run smoothly and efficiently. They will supervise, manage, and develop the claims and membership team, ensuring they are customer focused, high performing, driven and regulatory compliant. The role alsois responsible for operational governance, including complaints management.Key tasks

  • Team Supervision
  • Inspire and motivate staff to create a high-performance culture within the operation team which is customer-focused, dynamic, driven and fun.
  • Manage the operational team, including but not limited to recruiting, performance management and development plans, training, talent mapping, succession planning, and resourcing.
  • Manage quality assurance across all operational activities, where issues are identified, design and implement improvements in systems, procedures, and processes.
  • Act as a mentor and coach to develop team colleagues; build passion and commitment towards team, department, and organisational goals.
Experience Required
  • Previous experience of achieving team outcomes through a consultative and supportive approach
  • Experience of working within the Financial Services.
  • Knowledge of the PRA and FCA regulatory environment.
  • Bachelors degree in business or a related subject.
  • Strong demonstrable background in delivering business change.
  • Experience managing financial data and tracking KPI metrics.
Please apply for full informationor contact myself direct to arrange a confidential chat -Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experiencecan apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-noticeSecurity alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourselfby visiting our website: gb/en/how-spot-recruitment-scams-and-protect-yourselfRequired skills
  • 1operations

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