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Job Location | Cardiff |
Education | Not Mentioned |
Salary | £23,000 - £26,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
The Company:Rostella is based in the heart of Cardiff and provides quality car insurance services to car insurance provider Hedgehog in the UK, and more recently travel insurance services to 1Cover in Australia. This means we provide a range of functions including customerservice, claims handling, underwriting, pricing and other car insurance related functions. Were a data-driven, agile company where everyone is expected to come up with ideas and help implement them to continually improve what we do and how we do it. Our aimis to create and maintain an industry-leading customer experience.Rostella provides pricing services to both Hedgehog and 1Cover, with both companies looking to grow their businesses. We have an exciting opportunity for a Motor Bodily Injury Claims Handler to join us and directly influence our customer experience in Claims.You will manage a case load of MOJ and OIC portal claims and deal directly with policyholders to resolve their claim, as well as liaising with stakeholders from across all areas of the business including customer service and underwriting. As a specialist inbodily injury claims, you will have a responsibility to support and coach more junior members of the team and continuously drive improvement in the service we deliver.While the office is based in Cardiff, the position offers the flexibility of hybrid working. Your key responsibilities:
Keyskills :
FraudInjuryLiabilityCredit HireClaims Handling