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Lead Technical Support Engineer

Yolk Recruitment Ltd
Job LocationCardiff
EducationNot Mentioned
Salary£60,000 - £70,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Lead Technical Support Engineer - £60,000 - £70,000 - Cardiff (with WFH flexibility 2 days per week)Are you a Senior or Lead level Technical Support Engineer with a background in Networking/Infrastructure/Storage looking for something newIm working with an exciting business who are looking to expand its award-winning engineering team that prides itself on delivering first-class support and service to their customers. This role will encompass a range of responsibilities, involving both softwareand hardware proficiencies across storage technologies, server maintenance, and network configuration.This is what youll be doing:

  • Duties will include configuration, testing, providing support from initial troubleshooting to advanced levels, and occasional customer training.
  • Formulating service procedures, policies, and standards.
  • Enhancing functionality and resolving issues by upgrading both cloud and on-premise systems.
  • Create scripts to automate routine tasks.
  • Having an involvement from an architectural view and shaping how the business develops its support function.
The experience/knowledge youll bring to the team:
  • Comfortable working in an agile environment.
  • UNIX/Linux Sys Admin background.
  • Storage technologies knowledge (RAID, iSCSI, CiFS, NFS, Flash etc).
  • Managing storage environments, distributed file systems, object storage, and cloud storage solutions like Amazon S3.
  • Strong understanding of networking concepts including low-level networking, routing, VLANs, TCP/IP, Firewall configurations, and port blocking.
  • Use of scripting languages such as Bash, Python, PHP etc, and automation tools (Ansible/Puppet/Chef etc).
  • Knowledgeable in data management, backup, and recovery processes.
  • Proficient in remote file-sharing protocols, SAN connectivity methodologies, TCP/IP networking, RAID configurations, and administration of Windows and Linux Operating Systems in virtualized environments.
  • Familiarity with Server Virtualization products like Docker or Kubernetes as well as NAS infrastructure, monitoring protocols, and remote authentication methodologies.
And this is what youll get in return:Salary up to £70,000Fantastic career development opportunitiesDental, Health & Life Insurance optionsVarious wellness programs and initiativesGenerous company pension and equity optionsThis is a great opportunity to work with a talented global team, are you up to the challengeContact Lewis Allen to find out more!Please apply with a CV and a cover letter outlining why youre perfect for the role. We also have a referral scheme so if you know of someone who would be great for the role please get in touch.*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have beenunsuccessful. Please keep an eye on our website for more opportunities.

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