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ITSupportTechnician

Additional Resources Ltd
Job LocationCardiff
EducationNot Mentioned
Salary26,600 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT Support Technician - Windows AD, Exchange, Office, Win 7/10Cardiff CF3To £26,600pa DOE PermanentWe currently have an urgent vacancy for an IT Support Technician for our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing desk side technical support to internalcustomers, with specific focus on supporting their 24x7 contact centre team at St. Mellons.We are looking for an individual who is able to offer prior Support experience in a Microsoft Windows AD & Exchange environment providing primarily 2nd line deskside technical support including application support of bespoke applications (CRM).We need someone who are able to offer:

  • Strong 2nd line (some 1st) technical support experience in a Microsoft Windows environment (MAC desirable) in an ITIL aligned enterprise environment
  • Windows Active Directory and Exchange 2016 experience
  • Installation, setup and diagnostics of MS Windows 7/10 & MS Office 2013/2016 Professional
  • Supporting Voice Over IP telephony solutions, specifically Skype for Business
  • Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
  • Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
  • Desktop and browser security components: including site security certificates, firewalls and anti-virus
  • Experience with IT Service Management tools i.e., ticket logging software, Microsoft System Centre
  • Ability to multitask across multiple incidents, be organised and have a keen eye for detail
Naturally, as the role involves supporting users you will have strong communication skills including oral, listening and written.The hours are 9.00 to 17.00 Monday to Friday with occasional rare travel to support local offices and stakeholders throughout the country. The right candidate must have the ability to take ownership of issues and see them through to resolution whileproviding excellent service.Due to the nature of the organisations public services, you must be able to pass UK Security Vetting to SC level or already hold current SC clearance.In return our client offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans, cycle to work scheme, and the opportunity to play a key role in a nationalcharity providing world-class services.Keywords: Service, Desk, 2nd Line, 1st Line, Support, Helpdesk, Deskside, user support, ITIL v3 / v4, Windows Server, AD, Active Directory, Exchange 2016, Windows 7 & 10, Office 2013 2016, Firewall, Antivirus, Anti-Virus, Antispyware, Spyware,Broadband, ADSL, VPN, Microsoft Dynamics CRM, Track-IT, Skype for Business, VOIP, Networking,Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phoneor text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy orGDPR please contact us.Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keyskills :
Active Directory1st line2nd lineIT technicianIT support technician

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