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IT Support Analyst

Midwich Group
Job LocationCardiff
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

About UsMidwich is a forward-thinking AIM listed organisation, whose international growth projection is both exciting and demanding. Our partners are world leading brands including Samsung, LG, Canon and Panasonic to name a few and they demand effective marketingthat delivers results through sales.Part of Midwich’s future strategy is to continue its successful buy and grow activities, which have traditionally been led by the Group Managing Director.As one of the leading AV/IT distribution Companies in the UK, we offer a range of exciting career paths in Sales, Business Management, Finance, Marketing and Logistics to name but a few.About the RoleWe are looking for an adaptable, relationship focused individual with a keen interest in technology to join our IT Service Team. The successful candidate will be coached and developed to manage the inbound support tickets and first line fixes to enable ourpeople to do their jobs and our business run effectively. A large part of this role will be developing relationships at all levels across the business and provide the best service to our people.What you will be doing in this role

  • Responsible for day to day management of inbound support tickets and calls from our users.
  • First line resolution, including but not limited to:
    • Password resets
    • Resolving common difficulties
    • FAQ’s
  • Ensuring tickets are elevated to the next levels of support where needed.
  • Cooridinate the collection and delviery of user hardware for new starters, leavers and movers.
  • Contribute to improvements that support the continuous improvement of processes and controls within the team.
  • Provide self help and user guides for the IT Customers to help grow user self-service.
What you will bring to the role
  • Keen interest in technology and drive to learn more about the field.
  • Proficient in Microsoft Office 365 and the related desktop applications.
  • Excellent verbal and written communication skills
  • Excellent organisational skills with the ability to multi-task.
  • Ability to manage own time effectively and to be prompt and punctual.
  • Drive, self-motivation, and ability to work under own initiative.
  • Experience of delivering a high level of customer service.
Why you should work here
  • Contributory Pension Scheme
  • Private Health Care
  • Permanent Health Scheme
  • Life Cover
  • Paid Sickness Leave
  • Staff Purchase Scheme
  • Recruitment Finders Fee
  • Employee Assistance Programme (EAP)
  • Reduced Gym Membership (dependant on location)
  • Cycle to Work Scheme
  • Free Car Parking
  • Shares Programme

Keyskills :
Microsoft OfficeMulti TaskingExcellent Organisational SkillsExcellent Verbal CommunicationExcellent Written Communication

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