ICT & MIS Officer

Job Description

Job Title: ICT & MIS OfficerLocation: Llanishen, CardiffSalary: £30,000Job type: Full time - 37 hours (Monday - Friday)Agored Cymru is a unique Awarding Body and Access Validating Agency, developing exceptional qualifications, bespoke accreditation and services for education and training providers in Wales and beyond.As a registered charity and social enterprise our vision is -"To enable individuals of all ages and abilities to achieve the skills and qualifications they need to maximise their potential, enrich their lives and to contribute to their communities and a strong economy"Regulated by Qualifications Wales (QW), Ofqual and The Quality Assurance Agency for Higher Education (QAA), our flexible and accessible bilingual qualifications are widely recognised, valued and respected by the education sector, training providers and employers.We offer a wide range of high quality nationally recognised Regulated Qualifications, many of which sit within Apprenticeship Frameworks and Access to HE Diplomas as well as non-accredited programmes of learning.We have over 30 years of unparalleled experience and expertise in developing qualifications and supporting learning, assessment and verification in Wales and beyond. Through the use of innovative and flexible approaches of qualification development, we fullysupport the devolved political agendas of raising skills.We work with a wide range of stakeholders to design and develop qualifications, units and resources including:

• Welsh Government
• Colegau Cymru / Colleges Wales
• Further Education Colleges
• Schools
• National Training Federation Wales
• Health Boards / Trusts
• Local Authorities
• Universities
• Third Sector Organisations

We are unashamedly proud of our Welsh heritage. We actively promote and support the Welsh Language and the Welsh Governments vision of a truly bilingual Wales and QWs focus on the creation of qualifications "Made for Wales"Job Purpose:To provide desktop support for all Agored Cymru staff members and to maintain and configure the organisational ICT infrastructureResponsible For: The day to day maintenance and development of all Agored Cymru systemsResponsibilities:Develop and maintain the Agored Cymru website, online services and applications

• maintain existing systems using HTML, CSS, .NET, SQL, JavaScript
• develop new and existing systems at all stages from identifying need to implementation

Work with internal and external colleagues to maximise the effective use of online services to support business and governance processes

• embed developed systems into the processes they are designed to support by ensuring all colleagues are aware of developments and familiar with their use and benefits

Support Agored Cymru in capturing and maintaining reliable and complete data in line with processes

• identify processes and tasks where data capture is less effective and suggest improvements
• manage and maintain SQL Server databases and infrastructure

Develop and maintain business intelligence reports

• maintain and develop existing SQL Server Reporting Services (SSRS) reports
• develop new SSRS reports to meet changing business needs

Plan and perform network/workstation development and maintenance

• contribute to hardware replenishment planning
• install and configure hardware including desktop PCs, laptops, servers and networking devices
• install and deploy server and client software

In conjunction with the Director of ICT and the People & Events Manager define and support the ongoing development of ICT skills within Agored Cymru

• identify ICT training needs within Agored Cymru staff
• provide day-to-day support

Provide technical expertise to support the design and production of marketing and promotional materials.Experience, skills/knowledge:

• Excellent oral and written communication skills in English
• Working knowledge of SQL

Working knowledge of any current programming language or more than one of the following:

• HTML
• CSS
• NET
• JavaScript
• Working knowledge of one or more Business Intelligence reporting tools, such as: SSRS (SQL
• Server Reporting Services), Business Objects, or Crystal Reports
• Excellent oral and written communication skills in Welsh (Highly Desirable)

Qualifications:

• Level 4 qualification in an ICT related subject (or equivalent experience)
• Degree level qualification in an ICT related subject (or equivalent experience) (Highly Desirable)

Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of: ICT Support Engineer, ICT Technician, IT Lead, IT Technician, IT Service Desk Technician, IT Desk Support, 1st Line Support, 1st Line Helpdesk Engineer, IT Support Technician, Desktop Support, 1stLine Support Engineer, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Technicianmay also be considered.Overseas candidates will NOT be considered for this role. We are not sponsoring Visas at this time, so please refrain from applying unless eligible to work in the UK.

Keyskills :
1st Line SupportIT TechnicianICT TechnicianIT Service Desk TechnicianIT Desk SupportIT LeadICT Support Engineer