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| Job Location | Cardiff |
| Education | Not Mentioned |
| Salary | £21,000 - £24,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
// Graduate Claims Handler // Cardiff // £23K // Hybrid //Do you want to be part of a team that offers industry leading customer serviceMy client is looking for graduates who are looking for a career in Customer Service to join their growing team.If you graduated in 2023 or youre due to graduate in 2024 and youre looking to start your career, this role may be for you!Key Responsibilities:Assessing indemnity and liability on claimsIdentification and referral of fraud indicatorsPro-active case load managementNegotiating settlement of claimsProviding exceptional service to customersAdhere to the business risk and compliance procedures to ensure compliance with all regulatory and legislative requirements.Actively seek and provide input that may lead to improved operational processes within the claims area.Support the Claims Team Leader with day to day departmental activity.Ensure quality, service standards and productivity levels are maintained to a high standard and in line with the companys expectations.About You:Experience working in a customer service environment Strong communicator with an ability to build relationships with customers, third parties and Hedgehog suppliersGreat phone mannerProblem solverAbility to interpret data to identify trends to inform actionSelf-motivated & able to work within a team frameworkBenefits:33 days annual leave (25 days + 8 bank holidays)Nest Pension schemeSupport professional training and qualifications, allowing employees to take control of their own careersDiscounts on Central Cardiff NCP car parksGroup social events // Graduate Claims Handler // Cardiff // £23K // Hybrid //By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or writtenpermission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies