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Customer Service Advisor

Yolk Recruitment Ltd
Job LocationCardiff
EducationNot Mentioned
Salary£26,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service AdvisorA brand-new Customer Service Advisor role is available with an exciting award winning fintech company based in South Wales who are on a mission to empower and help individuals secure their future by sorting their financials and offering solutions to help.You will be joining a very inclusive team who are eager to develop and inspire individuals to build wealthy future. As a Customer Service Advisor, you will be joining an engaging team and are growing rapidly who are passionate about delivering the best customerservice and who want to develop their skills within the finance industry.What be youll doingAs a Customer Service Advisor, you will be at the forefront of this business helping customers with the following:

  • Addressing customer inquiries via email, phone, and live chat platforms with accuracy and warmth.
  • Providing information about our services and products while emphasizing that we do not offer financial advice.
  • Investigating and resolving customer concerns promptly and empathetically.
What youll bring to the team -
  • Previous experience in a customer service role, preferably in financial services.
  • Team player with a friendly and empathetic demeanour.
  • Ability to multitask and work efficiently in various capacities.
  • Proficiency in Microsoft Office and adaptability to new systems.
  • Strong work ethic and organizational skills.
What youll get in return -
  • Competitive salary between £23,000 and £26,000.
  • 24 days holiday a year, plus bank holidays (youllearn an extra day holiday for each full year youre with us,up to28 days).
  • Hybrid/remote working options.
  • Flexible working hours,in line with business needs.
  • Buy and sell up to 5 days of holiday per year.
Benefits -
  • Annual bonus between 0-20% of your annual salary,which is linked toboth company and individual performance.
  • Private medical insurance.
  • Death in servicecover(x3 yourannual salary).
  • Income protection insurance.
  • Health and wellbeing package of all staff at
  • Plenty ofsocialactivities andevents throughout the year.
  • Free office gym.
  • Free parking nearby.
  • A collaboration spaceandgames
If this opportunity excites you and you would like more information, please apply and I will get back to you.Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexualorientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have beenunsuccessful. Please keep an eye on our website for more opportunities.

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