Customer Service Advisor

Job Description

Have you left the workforce and are now looking for a job that fits around your lifestyle & commitmentsAre you looking for a new job but lacking the confidence to applyHave you never considered Contact Centre role before but intrigued by the possibility of a career with a reputable brand like EEYou aren’t alone! Lots of people decided to leave the workforce in the last few years as priorities changed and for many reasons, are now looking to return. Your priorities are probably different from when you last worked, you might want a job that fitsaround you and your lifestyle, not the all-consuming commitment that work can sometimes be. You might need to explore a new sector as flexibility isn’t available in the sector you left. We also know it can be tough looking for a new role when it’s been solong since you’ve had an interview or you’re looking to move to a new industry. You know you’d be great, but you’re missing the confidence to apply.Reed Talent Solutions have partnered with the EE (BT Group) to support people just like you!At Reed, we recognise there are people like you that can sometimes face barriers, barriers we want to remove! Life experience is just as important, if not more important, than industry experience and we know that this experience would beinvaluable to the customer service sector.What Reed and EE are offering:To harness this experience, we are offering a unique opportunity to spend some time with the EE at their contact centre in Cardiff to understand if the customer service sector is for you. You’ll get to meet people that work in the industry, people from allsorts of backgrounds with the combined goal of providing great service to customers. You’ll get to listen to live calls from actual customers and get a real insight into what it’s really like to support customers over the phone.Following this experience day, you’ll receive a free, one day training session to equip you with the essential customer service skills you need to move into the sector and be successful.We understand that being equipped to return to work in a new sector is great, but the opportunity needs to work for you. The EE recognise this and will guarantee you an interview following your experience and training day to discuss one of their flexibleopportunities at the Cardiff contact centre.Here is the feedback from the previously successful Reed Talent Solutions and EE candidates:"The experience and training day is a fantastic idea for both employers and job seekers alike to get a good insight into whether the role is what the job seeker is looking for and for the employer to see if the job seekers are suitable to join their business.""On the 2 experience/training days, everyone was smiling, welcoming and approachable, I was extremely comfortable throughout.""I would not have applied without the experience days because of 1. low confidence 2. call centre work hasnt had a good reputation in the past, so I felt that it would not be the right fit for me. However, the experience gave me an insight into EEs supportiveattitude to the staff, so I decided I would give the role a go."What role is this for

• Location: Cardiff - BT Contact Centre
• Job title: Customer Service Advisor
• Department: Billing
• Full time: Permanent
• Salary: Full time equivalent (FTE)£21,943 pa rising to £22,561 at 9 months in role, plus incentives
• Shifts: 20 hours, 25 hours, or 30 hours per week

You will support and guide EE customers over the phone through any issues they are having with their bills or making payments. You will work with the customer to understand their issues and provide the best possible outcome. You don’t need to be technical to be successful in this role, you need to be empathetic, resilient, willing to learn, and emotionally intelligent.What benefits EE offers:

• A flexible working routine that works for you. Whether its banking time off for an appointment or a special day, there are loads of options to flex your time (t&c’s apply)
• Huge discounts of EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year
• Support in carving a career path for you. We are super passionate about developing our people and we’ll support you in every way we can so that you have a career you want
• Season Ticket Travel Loan - Giving you the funds to pay for your travel to and from work up front, helping you where it counts
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, for you and the family
• A share scheme where you can invest in the company at a discounted rate
• 25 days holiday with the option to buy more
• Optional Pension scheme to protect your future
• Critical Illness cover
• Gym membership discounts
• Discounts off attractions for the family all year round
• The smaller bits like; free tea and coffee, and even a concierge

What EE stands for:We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or genderidentity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.Apply now!

Keyskills :
Customer ServiceEmpathyProblem SolvingResiliencePatience