Customer Service Advisor

Job Description

Salary - £24,945 + quarterly bonus of up to 16% of your salary. Start Dates - February 2024Your training will take place at our office for a minimum of eight weeks. Were looking for people who can work flexibly from home but commute to our Cardiff office up to 2/3 times a month after your training period. This may change subject to businessrequirements so please make sure your commute is manageable and fits in with your Work Life Balance. Our shift patternsOur services department is open 7 days a week to ensure we are available when our customers need us most. Our shift patterns have been tailored to support us in meeting these requirements. We currently have gaps available in our late patterns which willrequire you to work up to 9pm, we also have elements of weekend working with either 2 or 3 week rotations.We will be able to offer you a choice of our available shift patterns before you start with us. It is important you only apply if your preference is to work evenings and weekends.What youll be doing;Our mission is to provide energy services and solutions to our customers Sustainably. Affordably and Simply. Its what we do best. Were proud to live our values every single day. We Care. We Deliver. Were Agile. Were Courageous. We Collaborate.As a British Gas Home Service team member, youll be taking a range of inbound calls from customers who need us most. Perhaps they have a boiler breakdown, no heating, an appliance repair, or a water leak or maybe they are calling to renew their insurancepolicy with us where sales and retention play a key part of the role. Solving for all our customers is our priority. Whether thats finding the most suitable appointment for one of our skilled engineers to attend, working to resolve customer appointment andaccount queries and complaints or providing options to your customers on ways that we can help look after their home. Your voice will be the first voice a customer hears when they contact us with their emergency or need help and assistance with their insurancepolicy.Naturally you should and have clear, empathetic, and calm communication skills both written and verbal. Youll need to be digitally savvy to maintain secure, accurate customer records across a wide range of internal systems. We welcome applications fromanyone with the right values and behaviours and an absolute passion for customer service and confidence to promote our extensive homecare product rangeWhat you can expect from us;We will supply all your IT equipment - youll just need somewhere to work uninterrupted at home, with a desk, a comfortable chair and a stable, wired internet connection (10mps or greater)After listening to what matters most to our people, we have tailored our well-being & benefits package around our employees. Heres a selection of some of our amazing benefits:

• Employee Energy Allowance
• Contributory Pension scheme.
• Private medical cover & Life Assurance
• 33 days holiday allowance and the option to buy/sell up to 5 additional days
• Plus an excellent range of flexible benefits, including technology vouchers & travel insurance

Please ensure you have the legal Right to Work in the UK. We will carry out financial, criminal record and reference checks before you start working with us.