CLAIMS ADVISER

Job Description

Company Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything thats important to them. To better understand our customers and meet their needs, weve brought our protection,retirement income, savings, lending and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, were a fast-growing divisionwith big, customer-centered ambitions. Job Description Are you passionate about helping others when in need Are you naturally empatheticThis is an inbound telephony role based in our Cardiffoffice in our InsuranceClaims Team. If you love helping people, have good attention to detail, and enjoy variety, this isthe role for you! As aCustomer Claims Adviser,youll be making a difference to our customers, specifically those who hold protection policies with us. Youll be making sure that their claim is dealt with sensitively and efficiently. This role has a starting salary of £25,000 plus discretionary bonus*.In addition, this team has a development progression scheme. You will work35 hours a week Monday to Friday between the hours of 0900-1730. We have a hybrid working model where you can workfrom home 3 days and in the office 2 days a week following site-based training. We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:

• *Youll have the opportunity to participate in our annual, performance-related bonus scheme (discretionary)
• As your skillset grows, its possible your earning potential will too.
• 25 days holiday, plus bank holidays, 26 days after 2 years service. You can also buy and sell holiday.
• Generous pension contribution
• Life assurance x8 of base salary
• Private medical insurance
• Recommend L&G as a great place to work and earn money if someone you know joins us.
• A variety of company share schemes, discounts at a huge range of high street stores and on our own products.
• In 2023 we opened our new Cardiff office, Calon, and put our people at the heart of the incredible £1 billion investment L&G has made in the city. Designed for sustainability, wellbeing and connection, Calon is the perfect place to be if you want to combinean incredible workplace experience with working for a purpose-driven company!
• What youll be doing
• Taking inbound calls and responding to emails from our customers who are looking for an update on their life insurance claim
• Given the nature of what we do, sometimes these calls can be emotive, so, were looking for people who are naturally caring, empathetic and resilient.
• Completing and managing claim tasks in conjunction with best practice guides, accurately and in a timely manner.
• Taking responsibility for all customer communication, keeping the customer informed.
• Identifying complaints and taking ownership for trying to resolve them.
• Liaising with third parties such as reinsurers and medical providers in a professional, friendly, and efficient manner.
• Utilising the most appropriate method of contact and ensuring that customers expectations of service are met.
• Contributing to claims projects or other team or department initiatives.

Qualifications

• The skills below are important to us. Rest be assured, we will show you the L&G way. Youll be in induction for a couple of weeks so, youll have the tools you need before you start helping our customers.
• Strong communication skills and passion to support customers, whatever their personal circumstances.
• Excellent communication skills, both written and verbal.
• Offering support and feedback to other colleagues, contributing to a highly motivated, straightforward, and collaborative culture.
• For our most vulnerable customers, youll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.
• Confidence in using a desktop or laptop and experienced in using MS Office.
• Ability to anticipate and resolve problem
• Ability to manage own time productively and prioritise workload effectively

Additional Information The brand with the brolly is choosing today to change tomorrow. Since 1836, weve grown to become one of the worlds largest asset managers, homebuilders, pension providers and insurance brands. Were all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet. We need people who share our ambitions, agility and entrepreneurial spirit to help us do it. At L&G, youll find a balance that helps you be your best. Empowered by hybrid working, were supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time athome for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance. Today, theres over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us Great minds dont have to think alike, so we welcome voices from all backgrounds. Bringing together people with different life experiences helps us build empathy with our customers and drive innovation. We dont just talk about it, we actively promote diversity and equitable opportunities for all. That means our employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression,age, disability or protected veteran status. In fact, we embrace every dimension of diversity to reflect the customers and communities we serve. We think its important to create an inclusive environment where we can all belong, contribute and drive progress, where you can develop and grow, and be empowered. We want you to use your voice to help us build a better tomorrow. We all work differently, and have different needs, which is why. were always open to discussing flexible working arrangements. Likewise, were committed to finding reasonable accommodations for candidates with specific needs during our recruiting process. So whoever you are, wherever you are,