Operations Team Leader

Job Description

Liberty has an exciting opportunity for an Operations Team Leader to join our team, based in Cardiff. You will be working on a full-time, permanent basis, working 40 hours per week and in return, you will receive a competitive salary of £28,000 dependanton experience Plus Benefits.We are an experienced and innovative Heating and Compliance firm that is committed to putting customers and clients at the heart of everything we do. Liberty offers professional gas installation, maintenance and servicing, as well as energy solutions, witha strong commitment to value for money services that make a positive difference to people and the communities in which we work.The strength of our organisation lies in the quality of the people we work with. We’re proud to employ the most talented, driven individuals within the property services sector.Responsibilities for this Operations Team Leader will include:Manage contract requirements of jobsManage and develop a team of Works Coordinators to meet service delivery demands, expectations and timescalesManage any escalated calls providing efficient and flexible response to operational issuesIdentify work streams and prioritise workload to ensure work is completed within contractual agreementsSupport management of all business areas by providing analysis and reporting informationMaintain accurate and effective files/ records, including use of computerised systemsAttend meetingsProvide information and attend resource meetings with Managers to ensure correct staffing levels are achievedEnsure processes and procedures are in place, ensuring administrative and planning responsibilities are in order to support the delivery of the support requiredWhat we are looking for in our ideal Operations Team Leader:Previous management experience and valid driver’s license, evidence of continual professional development. High level of IT skills, including Microsoft Office and a full range of administration skills. Experience of operating a computerised data base systemand ability to work to deadlines and prioritise work effectively. Have a good understanding of Health and Safety in the workplace and experience of reporting and presentationsWe offer a range of benefits for a rewarding career including though not limited to:

• Pension scheme
• 25 days Annual Leave, plus Bank Holidays
• Cycle to Work scheme
• Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher
• YuLife, includes:
• Life Insurance/Death in service benefit – 2x annual salary value
• Smart Health (including round the clock access to 24/7 UK-based GPs)
• Best Doctors to provide a second opinion on complex cases or diagnosis
• Mental Health Support, 4-6 sessions with a psychologist or psychotherapist
• Online Health Check
• Nutrition consultations
• Online fitness program
• YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor
• Free will writing
• Reward scheme for healthy behaviors to earn YuCoin which can be redeemed on the app for vouchers/rewards.
• Exclusive membership and wellbeing product discounts
• Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes:
• Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans
• Discounted gym membership
• Savings on cinema tickets, travel, holidays & retail

In addition to the above, at Libertywe look to invest in the up-skilling and development of our employees, ensuring competency and compliance to industry standards, in turn we will look to offer additional training where appropriate to give you theskills you need to deliver the service required.Liberty strives to be a diverse and inclusive place where we can ALL be ourselves.We commit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinnedby Fairness, Respect, Equality, Diversity, Inclusion and Engagement.Please note, only candidates who have the right to work in the UK will be considered for this vacancy.As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need to complete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or upon commencingemployment with Liberty.If you have the desire to work in a busy and high performing team, why not join us as our Operations Team Leader, click “apply” below – we want to hear from you!Closing date 2nd May 2024 (we reserve the right to close this vacancy earlier depending on number of applications).