Welcome & Service Assistant

Job Description

Summary As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.Contract duration: 12 month fixed-term contract until 28-Feb-2025Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. Youll work 565 hours over the duration of thecontract, and on average, youll work 10.8 hours per week / roughly 1-2 shifts per week but again, this will be flexible depending on operational demand.Please note, a full driving license is required for this role. Youll be transporting visitors around the site on the Visitor Shuttle, and for performing the sweep of the grounds each evening to ensure visitors can exit the grounds safely and on time. Inline with our policies, a full driving license is required for driving vehicles on property and youll receive full training for these responsibilities. What its like to work here Reporting to the Welcome Manager you’ll be part of a team of 6 Welcome Assistants working at Anglesey Abbey. You’ll be vital in ensuring our visitors have a great day out by providing a brilliant welcome and goodbye. You’ll be providing excellent customerservice to visitors and help to grow support for Anglesey Abbey and the National Trust by inspiring new members to join the Trust. There will be opportunities to develop your fundraising skills by taking part in our Growing Support training programme. Everyday is different.Anglesey Abbey is one of the National Trust’s treasure houses, with a garden that attracts thousands of visitors to see its changing floral displays, year-round. What youll be doing Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information.Your role is to make sure our visitors have the best day they can andfeel welcome and valued.You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.Youll be part of a team growing vital support for the charity by inspiring and signing up new members and youll have an active hands on approach to opening and closing components of the property, giving you the chance to see all parts of the site regularly.Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering great customer service. Who were looking for Wed love to hear from you if you are:

• customer focused with an understanding of the importance of great service

• a team player, but also can work on your own initiative

• well organised and adaptable

• willing to learn new skills

• have a positive attitude

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

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