Store Manager

Job Description

The role would suit a high calibre individual currently working in the retail sector who has experience of managing a large retail outlet, preferably in the consumer electronic or technology sectors.This role would be ideal for a candidate who is looking to progress their career and be involved in growing our retail offer as part of a growing business and a dynamic team.Key responsibilities:- Managing and motivating a team to increase sales, maximise profitability and ensure efficiency.- Analysing sales figures and forecasting future sales.- Analysing and interpreting trends to facilitate planning.- Reporting on sales revenue, margin, footfall and other key performance indicators.- Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development.- Ensuring standards for quality, customer service and health and safety are met.- Adhering to our Retail Standards and ensuring exceptional results on store audits.- Resolving or escalating health and safety and security issues.- Responding to customer complaints and comments.- Assisting with the organisation of special promotions, displays and events.- Regularly promote our Click & Collect, rental and repair service offers.- Updating colleagues on business performance, new initiatives and other pertinent issues.- Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.- Initiating changes to improve the business.- Promoting the organisation locally by liaising with local schools, newspapers and the community in general.- Dealing with sales, as and when required.- Attending other sites, meetings, exhibitions and training courses as and when required.- Work in close harmony with all colleagues across all business departments at all times.- Other duties and responsibilities as required.A successful candidate will have: - Experience of working in the retail sector, preferably in a large retailer in the consumer electronic or technology sector.- Excellent customer service with an ethos for putting the customer at the heart of the proposition.- Excellent people management skills and leadership style.- Good organisational skills and be a finisher with a good eye for detail.- Excellent written language skills; including spelling, grammar and vocabulary.- Excellent time management skill with the ability to work under pressure and on own initiative.- A creative approach and be able to find innovative solutions to challenges.- First class interpersonal skills: ability to communicate effectively across a wide variety of colleagues, suppliers and customers.- The ability to prioritise work and switch between tasks without the need for close supervision.About us:Wex Photo Video is the UKs leading online retailer of photography equipment with a customer base ranging from photography enthusiasts to professionals and business users. Through its website, Wex delivers its customers a market-leading product offering,extending to over 20,000 products, providing the photo enthusiast with a comprehensive choice across all product categories. The business has first class relationships with all the leading photo equipment suppliers, including Canon, Nikon, Panasonic, Sony,Sigma and many more.