Senior Service Desk Engineer 2nd Line

Job Description

Location: Cambridge (Walking distance from Cambridge North train station)Contract: Full-time/ PermanentSalary: £25-29KBenefits: CompetitiveWould you like to play a pivotal role as a 2nd line engineer supporting Biotech companies If you’re on the hunt for a role where you can deal with escalations and provide high-quality support, then this is the role for you!We are looking for someone with a passion for all things IT and helping others. Were not your average company – Bridge Partners supports innovative, ground-breaking SMEs in industries like biotechnology, life sciences, and finance. Join our team and getready to make a big impact!About Bridge PartnersBridge Partners is an MSP based in Cambridge, providing outsourced IT around the UK and overseas! We provide bespoke onsite & remote support to our incredible, innovative clients. Were all about long-term relationships that embody our core values of Clarity,Partnership, and Quality.What we can offer you:

• We are a friendly bunch with passion and ambition. We thrive on teamwork, learning, and development.
• We are committed to your personal career growth, and we will provide you with training opportunities to further your technical skills and progress within the business.
• You will be part of our profit share scheme and you will also be able to join our BUPA health insurance and enhanced pension scheme.
• You will receive 25 days holiday plus Bank Holidays, increasing by one day every 2 years you work withus.
• We are situated only a short walk from Cambridge North train station and local bus routes and offer free onsite parking.
• We encourage our employees to socialise outside of work and organise social events throughout the year such as the Cambridge Lockhouse, Go Karting, Crystal Maze, bowling, BBQ, and dinners.

The role

• Based in our Cambridge office andon a shift rota between 8 am and 6.30 pm Monday-Friday.
• Working as part of a busy Service Desk team, providing technical support to clients via email, telephone, or in person as well as supporting 1st line team members as a point of escalation.
• Being observant and paying high attention to detail to spot issues before they cause a problem and help guide junior team members with technical support if required.
• Undertaking varied and interesting project work for clients,giving you opportunities to extend your skills and work with other teammembers in the business.
• Monitoring client’sIT servicesremotelyand taking ownership of issues when required.

Core Responsibilities

• Workwith various cloudservicemanagement toolsincludingAzure,Active Directory,Office365,SharePoint,Mimecast, and other client-specificapplications.
• Experienced withVMware vSphere 6.5 infrastructure.
• Monitor and troubleshootIT availability andperformanceissuesand ensure any necessary action is takenusing remote supporting tools.
• Managebackup and disaster recovery systems andmonitors,including Veeam,AvePoint, DFSR, andBackup Assist.
• Support theJuniorService Desk teammembersas a point of escalationfor IT troubleshooting.
• Conducting training for the internal Service Desk team on occasion.

What we need from you

• Experience working withinanIThelpdesk environment.
• Experience dealing with escalations.
• 2+years’ experienceusingMicrosoft technologiesforserver anddesktopsupport,working withAzure Active Directory and Office 365 managementto support end-users.
• An aptitude forgood customer servicewith a friendly and professional attitude.
• A determined and positive problem-solvingmindsetmotivatedtosee the challenge throughtoresolution.

If this sounds like you, send us your CV and apply today!You may have experience in the following: Senior IT Support Specialist, Senior Help Desk Engineer, IT Service Desk Lead, Senior Technical Support Engineer, IT Support Team Lead, Senior Desktop Support Analyst, Service Desk Manager, Senior IT Helpdesk Technician,IT Service Operations Lead, Senior Technical Support Specialist.REF-209 877