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Product Support Representative

eFinancialCareers
Job LocationCambridge
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelors Degree Travel Percentage : 5 - 10% Are you ready to unleash your full potential Were looking for people who are passionate about payments to chart Worldpays path to being the largest and most-loved payments company in the world. About the team You will be joining a highly motivated and driven team of people who work in the Payment Gateway sector. The focus is on delivering high quality Implementation Projects which meet the needs of our customers. Achieving this requires creativity and an enthusiasmfor continued learning to stay ahead of the ever-evolving world of payment processing. What you will be doing You provide project support and technical guidance for our small/mid-market customers whilst they create new integrations to the Worldpay payment gateway and other supported third party payment systems. Managing a varying portfolio of customer projects includingnew and additional setups, you will see them through from the scoping stage right up to full live payment processing.

  • Support customers during and after implementation, on-boarding and induction to drive customer advocacy and reduce risk
  • Develop and implement an appropriate integration approach with support from the Account Managers/Partner managers for Customers
  • Support the development of sales opportunities with prospect and existing Customers
  • Production of accurate and complete business process and functional requirements documentation that receives the buy-in of the business community and is consistent with project terms of reference
  • Support handoff between the pre and post sales service ensuring the customer is "live" within agreed timescales improving the time to revenue
  • Be the internal point of referral and undertake team training as required, to increase personal knowledge across full product offering
  • Provide technical support to our Ecomm partners.
What you bring:
  • Highly organised with a good appreciation of project management skills
  • Clear and positive communication, written and verbal
  • Able to systematically identify and communicate problem solving solutions
  • Experience of Windows, OSX, Linux, iOS, Android operating systems
  • Self-motivated and results driven
  • Orientated to excellent service delivery
Added bonus if you have:
  • Computer related Degree
  • Project Management related qualifications
  • Networking fundamentals
  • Knowledge of database technologies
  • Knowledge of programming/scripting language(s)
What we offer you
  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities
  • The chance to work on some of the most challenging, relevant issues in the payment industry
  • Time to support charities and give back in your community
Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice . Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsiblefor any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass

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