NHS Security Officer

Job Description

NHS Security OfficerLocation: CambridgeJob Type: TemporaryDuration of booking: This is a temporary role with no end date given.Proposed start date: ASAPSector: HealthcareBase: HospitalBand: 3Working Days and Hours:5x shifts per week, working either of the following days and hours:

• Monday to Sunday 7am to 7pm (Days)
• Monday to Sunday 4pm to 12.30am (Day/Night)
• Monday to Sunday 7pm to 7am (Nights)

Please Note: It would preferable that interested applicants can work the same working hours for the 5x shifts carried out, rather than mixing up the shifts.Pay Rates:Any hours worked between these times will be paid as followed:

• Days - Monday to Friday, 6am-8pm - £12.82 paye inclusive of holiday pay
• Nights - Monday to Friday, 8pm-6am/Saturday - £16.50 paye inclusive of holiday pay
• Sunday / Bank Holiday - £20.50 paye inclusive of holiday pay

Job PurposeYour role of Security Officer is to support the Trust Security department in the delivery of security services to the Trust.

• Youll provide direct immediate response to all Trust security incidents, managing the situation as the first responder, and making assessments for wider escalation in keeping with a security and healthcare environment.
• Youll be involved daily in high level impact & intense situations, requiring the regular use of conflict management and physical intervention, resulting in a physical and mentally demanding role.
• Youll provide a security presence by undertaking regular patrols, both externally and internally, around the Trust, interacting with site users, observing for any suspicious activity, and undertaking dynamic risk assessments of the situation to deal withas appropriate.
• Youll be responsible for maintaining a professional approach to their work and responding in a rapid manner to all security and emergency incidents.

Duties

• Work with the management team in the delivery of a 24/7 security service within the Trust and to assist and support colleagues within the clinical and non-clinical services.
• Demonstrate excellent communication, customer service, negotiation, and interpersonal skills in all contacts with staff, contractors, patients, and visitors and external bodies in respect of cultural and language difficulties, whether communicating verbally,in writing, or by electronic means.
• Providing initial response, attend all emergency assistance responses, thus engaging directly with patients through both verbal and non-verbal communication, and when required, use physical intervention either individually or as part of a team, to mitigaterisk and harm to life and property.
• Respond to alarm activations in support of Trust staff and property, taking immediate decision making and actions in relation to occurrence, and escalating incident management accordingly.
• Carry out investigations (including gathering of information/evidence) involving theft, assault or criminal (malicious intent), from across the site.
• Ensure general safety of the site and external premises; reporting any concerns to the relevant departments and ensuring where possible safety precautions are in place prior to any fixes.
• Provide dedicated support in dealing with emergency situations such as Major Incidents and/or Critical Internal Incidents.
• The post holder will be expected to remain calm and polite under pressure offering solutions and/or escalating as appropriate.
• Liaise and communicate with varying departments, Trust staff, patients, visitors, and contractors as part of their daily duties, ensuring a professional and courteous service as well as dealing with general queries, customer satisfaction, complaints andany other service issues that may arise.
• Deal with sometimes complex, sensitive, and often contentious issues when delivering the Security service.
• Maintain full and accurate records on paper and/or electronical means of all work the post holder is responsible.
• Notify the Police of on-going incidents where their intervention is required or a crime reference number of needs obtaining.
• Escort medical/clinical personnel who accompany patients around the Trust and/or where staff requests safety escorts for welfare purposes.
• Undertake traffic management to support the vehicle flow around the site, as well as car parking congestion; and in support, identify and appropriately manage illegal parking or poor traffic practices through the issuing of fixed penalty notices.
• Manage access control across the Trust by key unlock/lock requests, and support with access control management issues.
• Support in the management of intercoms across the Trust at main entrances, as well as specific intercoms and barriers for several of the carparks across the site.
• Challenge any persons behaving in an inappropriate manner.
• Support security investigations, at times being the first point of contact, gathering on-going information and evidence; and following investigative steps throughout the entire process, with follow up actions as identified from lessons learnt.
• Collect, report and document lost property from across the site.
• Undertake any other reasonable management requests as and when required to ensure service needs are met

Qualifications, Skills, and Experience

• SIA Validation and Accreditation (Security Industry Authority)
• Significant Customer Service experience
• Able to work in a physically and mentally demanding role
• Be able to work within a large and widespread environment requiring high levels of fitness
• PC literate (word, excel, outlook)
• Professional and clear communication skills
• Be able to implement confidentiality and discretion when on duty

Please Note: This position is subject to full candidate screening, which will include employment history, right to work and a DBS checks being undertaken. We will require an up-to-date CV covering all employment dates and gaps in employmentwithin the last 3 years where applicable, as well as completion of mandatory online training.Apply now if you meet the above criteria and wish to be considered.Required skills

• 1Customer Service
• 1Security
• 1SIA
• 1Conflict Resolution