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Job Location | Cambridge |
Education | Not Mentioned |
Salary | £26,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Do you take pride in delivering outstanding customer support Do you enjoy finding solutions the first-time roundIf so, we have a great opportunity for you to join as IT Helpdesk Support.We have an exciting opportunity for the right candidate to join our growing IT services team. We are looking for an enthusiastic individual with a passion for offering excellent standards of technical support to customers.The ideal candidate for this IT Helpdesk Support role will be capable of strong communication levels both written and verbal, as part of on-site visits to customers.We are looking for a candidate based to the East of the UK, whilst home office-based support will cater for all customers, you will handle site visits for a large part of the lower UK, including Cambridge and Peterborough. Areas surrounding these citiesalso considered.Gardlink/EPOS is Gardners own electronic stock control system and customer Electronic Point of Sale cash till, which runs both on standalone and networked PCs.This IT Helpdesk Support position is a home-based role in which the successful candidate will provide technical support to bookshop customers including both Gardlink/EPOS and/or our websites. This support will span telephone, remote access, email, and somein-person site visits.You will regularly visit potential, new, and existing Gardlink customers to demonstrate, install, or train them in the use of Gardners software/websites and to install and/or replace hardware, so a friendly and professional manner and smart appearance isessential at all times.Part of the IT Helpdesk Support role will also include creating written documentation of both in-house processes and software instructional guides.The hours are 9am to 5.30pm, Monday to Friday. Once training is complete you will be required to work unattended one in four Saturdays, with a lieu day in the week.Full training on Gardlink/EPOS, our website, and related software will be given. Starting salary for this position is £26k, based on experience.We would welcome applications for this IT Helpdesk Support role from candidates with the following skills: IT support, technical support, Microsoft Suite, SQL, EPOS, stock management systems, website support, programming, IT, and PC hardware. Apply todayand well be in touch with the next steps. Essential Skills
Keyskills :
ProgrammingSQLTechnical SupportEPOSIT SupportPC HardwareIT Help DeskSoftware TrainerWebsite SupportRemoteHome-BasedStock Management Systems