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Inside Sales Representative

EA FIRST LTD
Job LocationCambridge
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Were recruiting for a pro-active individual who is sales and customer service focused, to join our Cambridge based client on a 9-month fixed term contract.In this varied role, youll be responsible for developing customer relationships that promote retention and loyalty, working with sales to support new opportunities.Duties include:

  • Manage the customer relationships and become the trusted advisor
  • Customer advocate within the company, providing insight and balanced approach to issue resolution
  • Regular customer care meetings
  • Communicating with customers to understand their needs and requirements and identify sales opportunities
  • Ensure contacts are aligned to relevant nurture campaigns to create growth opportunities
  • Identify any opportunities for upsell or cross-selling and work with sales through to fruition
  • Maintain high levels of customer engagement and satisfaction
  • Understand and report on customer metrics to ensure customer satisfaction and advocacy
  • Review support activity to maintain appropriate support agreements
  • Manage support contract renewals
  • Keep up to date on products, technology and services
  • Knowledge sharing throughout the business on changes and trends in the marketplace and competitor activity
  • Answering customers questions, resolving their concerns and providing additional information via calls and emails
  • Keeping up to date with product and service information and competitor offers
Were looking for someone who can demonstrate excellent customer service, outstanding communication, listening and questioning skills along with the ability to work under pressure.Experience of managing accounts, B2B sales or renewals is required.Salesforce experience would be useful, but not essential.Location: CambridgeHours: Monday-Friday - Full timeDuration:9 month Fixed Term ContractSalary: Negotiable basic salary + commissionEA First Ltd are acting as an Employment Agency for this fixed term contract vacancy.

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