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Customer Support Engineer

ACS Performance
Job LocationCambridge
EducationNot Mentioned
Salary£35,000 - £40,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

The Customer Support / Service Engineer will support the companys products in the field and to commission systems worldwide as required. The role will suit a candidate with strong technical ability, who is comfortable with customer-facingresponsibility and who is also able to gain a detailed technical understanding of the companys products.

  • The role involves travel, potentially at short notice, with trips being typically 1 - 2 weeks in duration (longer trips may sometimes be necessary)
  • Field based commissioning and service activities will make up approximately 25% of the role, with the remaining time spent working from the office.
  • The work will include visits to new and existing customers to commission new systems, carrying out service activities and delivering system training.
  • The office-based portion of the role will involve providing support to customers and updating technical and procedural documentation.
  • Carrying out the role will demand organisation, resourcefulness, and flexibility.
To be successful in this role of Customer Support / Service Engineer we would love to speak to anyone who has experience of:
  • HNC or above in Electrical / Electronic or Mechanical engineering is highly desired, although experience in a similar role will be considered.
  • Previous experience in international servicing and commissioning activities. Preferably in an industrial environment.
  • Commissioning activities may sometimes require working at height and the successful candidate must be comfortable with this.
  • A background that demonstrates broad technical knowledge and experience and an ability to carry out logical fault diagnosis of electro-mechanical systems.
ACS are recruiting for a Customer Support / Service Engineer. If you feel that you have the skills and experience required in this advertisement to be a Customer Support / Service Engineer, please submit your CV including an outline of your experience as a Customer Support / Service Engineer. It is always a good idea to include a covering letter outlining your experience as a Customer Support / Service Engineer with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Support / Service Engineer role you desire.Required skills
  • support
  • electrical
  • engineer

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