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Customer Service Advisor

Vantage Recruitment
Job LocationCambridge
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Fleet Advisor / Customer Service Advisor, 12 midday to 12 midnight£28,500- (with overtime £30-32k+) 4 days on and 4 days off on a rolling 8 day shift patternIf you are looking for a varied role within customer services, call centre experience or administration and talking with customers this could be the role for you !So, as the Customer services advisor you will be answering incoming calls from customers and responding to their enquiriesWorking on a 4 day on and 4 day off basis (44 hours in an 8 day period)

  • You will be working in an open plan office speaking with customers and updating the inhouse system
  • Arranging engineers and third party suppliers to attend breakdown and repairs
  • Dealing with Suppliers and internal teams to ensure that the customers enquiries are resolved
  • Ensuring all warranty items are issued to correct suppliers within reasonable timescales.
  • Making accurate frontline decisions within a timely manner, ensuring correct placement of vehicles whilst maintaining cost controls.
  • Responsible for the movements of broken-down vehicles and replacement vehicles (spares) to cover within KPI and SLA time frames.
  • Chasing Suppliers on the timely completion of jobs, keeping VOR within KPI.
So, as the Customer Services Advisor what do we need you to have
    • Previous working experience within a customer orientated, service environment, retail environment or hospitality or the automotive / fleet industry
    • Experience of working in a customer services centre or contact / call centre.
    • Knowledge of vehicle parts would be an advantage.
    • Great attention to detail and good customer services skills
This role is a 4 on 4 off shift basis 44 hours between the hours of 12 midday to 12 midnightBenefits include 25 days holiday, a generous contributory pension scheme, life assurance, a wide range of product discounts and health benefits

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