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3rd Line Engineer

Spider
Job LocationCambridge
EducationNot Mentioned
Salary£30,000 - £40,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

3rd Line Network / Support Engineer –Spider is advertising on behalf of one of the largest IT Support companies in Suffolk, based in Bury St Edmunds. They offer IT support, website & app design, and cybersecurity services to a variety of customers from multiple sectors. They are a forward-thinking, straight-talking company, putting the customer at the heart of everything we do. They are looking for a Network bias 3rd Line Engineer to join the team within our IT Services department.As the 3rd Line Network Engineer, you will be reporting into the Senior Project Manager, you will join a team of technical experts, with a range of responsibilities. The role will be focused on technical expertise in networking, with a requirement to support other technologies also.Key responsibilities will include but are not limited to:

  • Offer expertise within the team for the support and resolution of technical incidents (escalations from 1st and 2nd line)
  • Work on the delivery of projects for customers
  • Assisting our sales team with technical scoping of new sales opportunities including proactive identification of areas that will require improvements outside of new business sales
  • Run workshops with internal and external teams for knowledge transfer, handover and upskilling
  • Develop, produce and maintain IT documentation and following IT procedures as required
  • Liaise directly with the end customer where required to resolve, scope, or deliver incidents and projects
    • Experience Required
  • Significant knowledge, understanding and expertise including but not limited to:
  • Degree in computing including networking (ideal but not essential)
  • Qualifications in networking, equivalent to CCNP / CCDP
  • Understanding of networking hardware and cabling
  • Proven ability to design a resilient network configuration and troubleshoot existing networks
  • Networking configuration and troubleshooting: firewalls, switches, routers, access points, VPN (Unifi product experience ideal but not essential)
  • Detailed understanding of IP addressing, subnets, gateways, DNS and other components that make up an IT network
    • Other technologies:
  • Microsoft Server technologies: Active Directory, Remote Desktop Services, Exchange, Hyper Converged Infrastructure and Storage Spaces Direct, Cluster Services
  • Virtualisation: Hyper-V & VMWare
  • Microsoft 365 services; Email, SharePoint, Azure Active Directory, MFA, MDM/MAM
  • Microsoft Azure Cloud Services (ideal but not essential)
  • VOIP: Skype for Business, Teams, Horizon
  • Veeam backup and replication
  • Scripting: PowerShell
  • Industry recognised qualifications
  • Previous experience within a similar support role
    • You will have excellent communication skills and the ability to effectively communicate with our customers. You will have strong problem-solving and troubleshooting skills. You will have experience of working under pressure to meet deadlines while handling multiple prioritiesThis is a full-time permanent role. In return we are offering a competitive salary up to £30,000-£40,000 per annum (depending on experience), working for them has plenty of benefits, including:
  • Flexible working hours
  • Remote working
  • Extended holiday allowance (30 days plus your birthday)
  • Regular social events
  • Employee Assistance Programme
  • Company contributed pension scheme
  • Cycle to work scheme
  • Death in service benefit
  • As much fresh coffee and tea as you can drink…!
    • If you have all the relevant skills and experience and would like to join their company, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.Please check your email inbox and spam / junk mail folder for any email correspondence for this role.No Recruitment Agencies pleaseThis vacancy is being advertised and handled by Spider, an Online Job Advertiser, and Specialist Recruiter. We provide an online recruitment advertising and employee selection service in Suffolk, Norfolk, Essex, Cambridgeshire and beyond.Additional keywords: 3rd line, 3rd Line Engineer, Network Engineer, IT support, Networking, Network bias, 3rd line support, service deskHere at Spider, we take your privacy seriously. When you apply, we shall process your details and pass your application to this particular company for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process.We will also request additional consent directly from you before submitting your personal information to any other recruiting company who are working directly with Spider for recruitment or recruitment advertising purposes should this particular application be unsuccessful. We will never disclose your information to any third party unless legally required to do so and we will only ever contact you with the sole purpose of helping you find your dream job or offering career- related advice. For our full Privacy Policy please view our website. Required skills
  • Networking
  • Network Engineer
  • IT support
  • 3rd line
  • 3rd Line Engineer

    • Keyskills :
    Netwking Netwk Engineer IT suppt 3rd line 3rd Line Engineer

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