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Travel Consultant

Pertemps Burton Commercial
Job LocationBurton-on-Trent
EducationNot Mentioned
Salary21,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Fully Remote roleDo you enjoy interacting with people from different cultural backgrounds Would you like to join a passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinkingare welcomed and encouragedHours: 37.5 working between the hours of Monday-Friday 9am-7pm, rotation Saturday 9am - 5pm and Sunday 10am - 4pmwith a day off in the week when in the weekend rota.Salary: £21,500 paKey Responsibilities:

  • Responsible for dealing with all inbound customer enquiries and converting these to bookings, as well as giving advice via live chat and email Identifying customer needs and matching them to a suitable product Build rapport with our customers by providing professional, informative, and friendly responses to enquiries; remaining professional, courteous and conscientious throughout Receive inbound calls from our customers and continue to own the relationship with those customers Make outbound calls to customers to follow up on potential bookings Updating our internal systems with accurate and crucial information Ensure are enquiries are dealt with quickly and efficiently in line with SLAs and with the best outcome for the customer Upholdingour values within every aspect of the role. Delivering exceptional experiences both internally and externallySkills, Experience:
  • Able to build rapport with customers and provide an exceptional customer experience that that inspires customers to journey with us for life Impeccable verbal and written communication skills and strong attention to detail A demonstrated passion for travel and ideally sales experience within the travel industry Thirst for knowledge and expanding your experience. A track record of building exceptional customer relationships within a customer service environment Comfortable working with systems and good level of literacy with Microsoft Office tools Capable of managing own workload within a fast-paced environment, whilst focusing on multi-tasking a diverse workload and prioritising accordingly Ideally, youd have experience working within a contact centre environment Proven ability to identify customer needs through questioning and information gathering Effective at multi-tasking and comfortable working within a fast-paced environment The motivation to go above-and-beyond for our customers Ability to work as part of a team
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